Unified Communications Analyst I- Mobility

As an Unified Communications Analyst I, you provide day to day support of over 5600 mobile devices in the organization. Support includes but is not limited to device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to MLH facilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.A Brief Overview The Unified Communications Analyst provides day to day support of over 5600 mobile devices in the organization. Support includes but is not limited to device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to MLH facilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.ResponsibilitiesProvides day to day mobile device management support to departments and end users.Places orders for mobile devices as needed.Creates/modifies Mobile Device Management policies and configurations based on application requirements.Configures new/replacement devices.Supports Microsoft Teams platform, including but not limited to new MS Teams requests.Performs other duties as assigned.Skills & Qualifications:High School Diploma or Equivalent.Preferred Associates Degree Information Technology.1-3 years of Telecommunications experience. Required SkillsAbility to access a situation, troubleshoot based on need and solve the problem or complete requested task.Ability to follow outlined processesKnowledge and proficient experience utilizing Office 365 products, including Excel, Word, and OutlookAbility to provide administrative support including but not limited to receiving orders, shipping orders. Includes use of existing ticketing systemOverall knowledge of how to operate mobile equipmentAbility to effectively communicate with end users via phone, email or any other communications platform (ex. MS Teams)Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.