Onsite -
NASS A/R Accounting Ops Coordinator (L03)
Description The role of this position is to carry-out customer facing accountabilities related to analysis
of cash flow, assessment of customer payment disputes and collection of unpaid invoices.
This role focuses on strategic accounts that are high in dollar and volume, and, as such,
follows typical business processes requiring frequent interaction to resolve payment
disputes and improve terms compliance. Baseline KPIs and SLA goals target DCSO, aging
currency, accuracy and timeliness. This position is accountable for meeting all baseline and
project goals assigned in the most effective and efficient manner which must be in
alignment with departmental objectives that ensure positive business results and the
success of PepsiCo.
Accountabilities The A/R Accounting Ops Coordinator is tasked with the following accountabilities:
o Deliver all baseline and project goals for DCSO, aging currency, accuracy and
timeliness.
o Monitor and report the status of customer accounts and results against defined
KPIs, goals and objectives.
o Analyze complex issues and collaborate as necessary to determine actionable,
practical and sustainable solutions that reduce customer issues.
o Create and utilize reports to support analysis of pertinent account information.
o Collaborate and negotiate with customers, field sales, and finance functions to
achieve improvements.
Achieve individual and departmental metrics.
Maximize overall A/R business processes; automate and reduce rework when possible.
Partner with cross-functional teams in Billing Exceptions, Cash and Credit Associates to
perform accountabilities in the most efficient, effective, and accurate manner.
Analyze and document detailed customer profiles to include information such as
payment habits, proof of delivery, and receiving procedures.
Support customer and/or division initiatives.
Communicate and escalate issues and procedural changes to Team Coordinators and
Managers.
Strive for continuous learning and positive engagement related to change, in an effort
to develop new tools, methods and strategic thinking.
Requirements High school diploma or equivalent required. Some college preferred.
Knowledge of overall A/R workflow and systems.
Highly skilled and knowledgeable in regards to adjustments, research, collections,
account issues, and customer relationships.
Experienced in the use of Microsoft Excel and proficient in the use of other Microsoft
Office applications.
Knowledge of DB2 queries, SAP & XPTR reports to analyze data.
Able to apply critical thinking to problem solving and analysis.
Adept at collaboration, negotiation and teamwork skills.
Professional and mature with a high degree of confidence while interacting with the
customer and other functions
Analytical, highly organized and detail oriented