Position Details
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Description:
Job Title Consumer Experience Representative - COMMUNICATIONS ASST REPRESENTATIVE
Job Description
As part of PepsiCo s Global Insights team, the Consumer Experience function is transforming the way we interact and learn from consumers. CX integrates this critical capability to answer key business questions and more intimately engage and learn from our consumers leveraging digital technologies and an empathetic human connection.
Key responsibilities are as follows:
Engage with consumers via digital channels; responding to questions or concerns about PepsiCo as an organization, its product portfolio, Marketing initiatives and Manufacturing processes.
Protect and promote company and brands through consumer engagement
Writes content / posts to respond to consumers
Support a Key Process in the communication center as a subject matter expert. (i.e. Marketing Initiatives / messaging strategies).
Serve as a trusted advisor while working with and supporting teams across PepsiCo.
Flexibility to provide periodic weekend support.
24/7 for sensitive media trending topics.
Escalates influencer or risky posts to comms and legal for approved responses
Maintains approved responses by brand matrix
Equipped to handle select quality escalations within the social channel
Qualifications/Requirements
Education/Certifications:
Bachelor s or Master s degree with a concentration in Communications, Public Relations or Marketing are preferred or comparable work experience.
Work Experience:
2-3 years of prior business experience in a Communications or Consumer focused role.
Skills and Capabilities:
Excellent written and oral communication skills.
Knowledge of and proficiency in social media channels with interest in emerging digital trends.
Ability to effectively problem solve, collaborate, and communicate in a fast-paced work environment
Ability to multitask and prioritize channel management based on volume.
Strong proficiency in Microsoft Office applications
Creative thinking and problem-solving skills
Spanish or French speaking a plus
Job Description
As part of PepsiCo s Global Insights team, the Consumer Experience function is transforming the way we interact and learn from consumers. CX integrates this critical capability to answer key business questions and more intimately engage and learn from our consumers leveraging digital technologies and an empathetic human connection.
Key responsibilities are as follows:
Engage with consumers via digital channels; responding to questions or concerns about PepsiCo as an organization, its product portfolio, Marketing initiatives and Manufacturing processes.
Protect and promote company and brands through consumer engagement
Writes content / posts to respond to consumers
Support a Key Process in the communication center as a subject matter expert. (i.e. Marketing Initiatives / messaging strategies).
Serve as a trusted advisor while working with and supporting teams across PepsiCo.
Flexibility to provide periodic weekend support.
24/7 for sensitive media trending topics.
Escalates influencer or risky posts to comms and legal for approved responses
Maintains approved responses by brand matrix
Equipped to handle select quality escalations within the social channel
Qualifications/Requirements
Education/Certifications:
Bachelor s or Master s degree with a concentration in Communications, Public Relations or Marketing are preferred or comparable work experience.
Work Experience:
2-3 years of prior business experience in a Communications or Consumer focused role.
Skills and Capabilities:
Excellent written and oral communication skills.
Knowledge of and proficiency in social media channels with interest in emerging digital trends.
Ability to effectively problem solve, collaborate, and communicate in a fast-paced work environment
Ability to multitask and prioritize channel management based on volume.
Strong proficiency in Microsoft Office applications
Creative thinking and problem-solving skills
Spanish or French speaking a plus
| Actual Job Title |
Additional Details
- What is the maximum hourly pay rate you want to pay to the temporary worker? : 25.00
- Work Hours (eg. Monday-Friday, 8AM-5PM) : Monday-Friday, 8AM-5PM
- Actual Job Title : Consumer Experience Representative - COMMUNICATIONS ASST REPRESENTATIVE
- Actual Work Location : Provide a complete address if actual work location differs from the work location selected above.
- Job Type : White Collar
- Sub Function : Communications
- Anticipated Schedule : Full Time
- When do you anticipate converting contractor to permanent status? : (No Value)
- Contractor Name (provide a name if you have identified a person for this job posting) : (No Value)
- Contractor's Email Address or Phone Number : (No Value)
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