User Experience RepresentativeThis is a remote position. As a User Experience Representative at Migo, you will report directly to the User Experience Supervisor. You will be responsible for receiving incoming calls from customers and answering questions, receiving complaints and troubleshooting to find a resolution. You will be responsible for ensuring that those who call the helpline are properly supported with accurate information and timely first contact resolution.Key Responsibilities:Respond to inbound calls, providing timely support and detailed information to customersDocument interactions accurately in our CRM (Zoho)Identify and report product anomalies and recurring issues to supervisorsEnsure excellent customer experience across channels, adhering to quality assurance standardsResolve issues promptly, escalating complex matters to relevant teamsProvide regular customer updates until issues are resolvedCollaborate with the inbound team to minimize abandoned callsPerform additional tasks as assigned by the User Support SupervisorRequirements:0-1 year work experienceExcellent typing skills (speed and accuracy)Strong written and oral communication skills with proper grammarEffective listening and analytical skillsGood time management and multitasking abilitiesAbility to collaborate with others and maintain positive relationshipsWork Structure and Ideal Candidate Profile:Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift scheduleAvailable to work 5 days/week, including potential weekends and public holidaysWilling to adapt to night shifts, if required in futurePossesses 1-6 months of customer service experience in a structured call center environmentRecent NYSC graduates are encouraged to apply.