Job Title: UX Product Owner

Location: Juno Beach, FL

Long Term Contract

Position Overview

• The UX Product Owner will drive digital experience initiatives for customers and Customer Service Agents across web, mobile and employee desktop experiences, and must bring proven expertise in project management on agile delivery teams.
• Experience in Salesforce Service Cloud, is highly desirable.
• In this role, you will be ensuring that user-centered design and platform best practices are integrated throughout the project lifecycle.
• As the UX Product Owner, you are responsible for organizing digital experience project requirements, design deliverables, reviews and approvals, and handoff to IT in addition to serving as a critical member of agile development teams.
• You will be responsible for signing off on front-end user stories, participating in daily stand-ups and backlog grooming sessions, UAT signoff and production release signoff.
• This is an exciting opportunity for a detail-oriented and organized candidate to learn and grow in UX and large, technical project management skills while contributing to the creation of exciting experiences for internal and external users.
• Successful candidates will be adept at building partnerships and will be curious and willing to roll up their sleeves to truly understand the problems we are tasked with solving. This is a strategic role that requires individuals with a drive to do more than check the box.

UX Product Owner Responsibilities

• Own the user experience, champion user needs and ensure alignment with business goals.
• Work with business stakeholders and IT partners to understand scope of deliverables, requirements, process, existing application screenshots, timelines and other details.
• Facilitate design reviews, working back with attendees to navigate busy calendars against tight deliverable timelines.
• Sign off on front-end deliverables and user acceptance testing (UAT).
• Maintain timelines, project documentation and trackers.
• Participate in daily stand ups to manage deliverables against expectations, attend backlog grooming sessions to understand focus and needs, and coordinate / listen in on technical collaboration and solutioning sessions to understand feasibility of design solutions and pivot where necessary
• Serve as the subject matter expert for Salesforce Service Cloud capabilities and limitations.
• Work with IT to ensure UX designs are feasible within the Service Cloud environment.
• Validate that solutions meet Service Cloud best practices and compliance standards.

Required Skills and Experience

• Bachelor's Degree
• Detail-oriented with strong analytical and problem-solving skills
• Experience managing cross-functional and collaborative projects
• Ability to manage multiple projects in a dynamic environment
• Strong communications and interpersonal skills
• Experience working on Salesforce Service Cloud projects
• Agile or UX certifications are a plus