VDI Deployment Technician

VDI Deployment Technician

We are seeking a VDI Deployment Technician to support a large-scale virtual desktop deployment and end-user migration initiative. This role will be hands-on and focused on deploying, configuring, testing, and troubleshooting virtual desktop environments while helping users transition successfully to the new platform.

The ideal candidate has strong desktop support and Windows troubleshooting experience, understands virtual desktop environments, and is comfortable working directly with end users during deployments and migrations.

Responsibilities

• Deploy and configure VDI/virtual desktop environments for end users.
• Assist with user migrations from physical desktops or existing virtual environments to the new VDI platform.
• Configure and validate Windows desktops, user profiles, applications, printers, and peripheral devices.
• Perform pre-deployment readiness checks and post-deployment validation.
• Troubleshoot login, connectivity, profile, application, performance, and peripheral issues.
• Support technologies such as Citrix, VMware Horizon, Azure Virtual Desktop (AVD), or Windows 365, depending on the environment.
• Work with Active Directory and/or Microsoft Entra ID for user and device-related issues.
• Assist with application testing and confirm required applications function properly within the virtual desktop environment.
• Provide hands-on and remote support to users during scheduled migration and deployment activities.
• Document deployment results, technical issues, resolutions, and outstanding problems.
• Escalate complex infrastructure, application, network, or VDI issues to engineering teams.
• Follow established deployment procedures, checklists, and change-management processes.
• Coordinate with desktop engineering, infrastructure, networking, application, and service desk teams.

Qualifications

• 1+ years of experience in desktop support, deployment, field services, or end-user computing.
• Experience supporting Windows 10/11 enterprise environments.
• Experience with a VDI technology such as Citrix Virtual Apps and Desktops, VMware Horizon, Azure Virtual Desktop, or Windows 365 preferred.
• Working knowledge of Active Directory, Entra ID, Group Policy, and Microsoft 365.
• Experience troubleshooting user profiles, applications, printers, network connectivity, and peripheral devices.
• Familiarity with endpoint management/deployment tools such as Microsoft Intune, SCCM/MECM, or similar platforms is a plus.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented deployment processes and accurately track deployment activity.
• Strong communication skills and ability to work directly with end users.
• Comfortable working in a fast-paced environment with scheduled deployment and migration targets.

Ideal Background

This position is a strong fit for someone who has worked as a Desktop Support Technician, Deployment Technician, PC Technician, EUC Technician, Field Support Technician, or VDI Support Technician and has participated in enterprise desktop migrations or technology refresh projects.