Required experience as a Systems Administrator, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
3-5 years of experience required.

- Responds to all levels of support requestsfrom Tier 1 - 3.
- Provides exceptional customer service.
- Communicates effectively with teammates andcustomers of varying levels of technical expertise.
- Responds to all break/fix requests associatedwith end user resources.
- Configures and deploys new/replacementLinux(REDHAT) and Windows Operating Systems Servers.
- Configures and deploys new/replacementdesktop/laptop computer equipment and peripherals.
- Maintains up-to-date project and architecturedocumentation.
- Maintains up-to-date inventory and maintenancerecords.
- Monitors system resources for server/serviceanomalies.
- Resolves connection issues between users andresources.
- Maintains detailed change history of changes.
- Supports team efforts to improve cybersecuritycontrols and defenses.
- Supports team efforts for threat hunting andmitigation.
- Manages time and resource constraints.

The System Administrator is responsible foreffective provisioning, installation/configuration, operation, and maintenanceof computer hardware and software and related infrastructure. This individualensures that system hardware, operating systems, software systems, and relatedprocedures adhere to Commonwealth policies, standards, and guidelines.Responsibilities include systems administration engineering and provisioning,operations and support, maintenance and research and development to ensure continualinnovation. Install new / rebuild existing servers and configure hardware,peripherals, services, settings, directories, storage, etc. in accordance withstandards and project/operational requirements. Perform daily systemmonitoring, verifying the integrity and availability of all hardware, serverresources, systems and key processes, reviewing system and application logs,and verifying completion of scheduled jobs such as backups. Perform regularsecurity monitoring to identify any possible intrusions. Perform daily backupoperations and regular file archival and purge as necessary. Create, change,and delete user accounts per request. Provide Tier III/other support perrequest from various constituencies. Investigate and troubleshoot issues.Diagnose and recover from hardware or software failures. Coordinate andcommunicate with impacted constituencies. Apply OS patches and upgrades on aregular basis, and upgrade administrative tools and utilities. Configure / addnew services as necessary. Upgrade and configure system software that supportsGIS infrastructure applications or Asset Management applications per project oroperational needs. Maintain operational, configuration, or other procedures.Perform periodic performance reporting to support capacity planning. Performongoing performance tuning, hardware upgrades, and resource optimization asrequired. Required/Desired Skills

Skill	Required /Desired	Amount of Experience	Consultant Experience	Consultant Last Used
Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers	Required	3
Desktop/Laptop/Server Hardware	Required	3
Experience with Active Directory Administration	Required	3
Virtualization/VMWare	Required	3
Backup and Recovery	Required	3
Help Desk Support	Required	3
Customer Service	Required	3
Cybersecurity	Highly desired	2
Hands-On w/Network Equip	Desired	3
Experience with Video Management Systems	Desired	2
Microsoft Certification/ Related certifications	Nice to have	0
Audio-Video Support	Nice to have	0

Questions

No.	Question	Consultant Answer
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question2	Please list candidate's email address.