Venue Manager

Title: Venue Manager

Location: Allentown, PA (100% onsite)

Job Type: Contract (12 months or longer)

Schedule: Wednesday–Monday; 40 hours per week (flexibility requested based on events)

Position Overview

The Venue Manager oversees the end-to-end planning, execution, and daily operations of visitor experiences and specialized events at the Customer Experience Center. This role is responsible for creating premium, highly personalized experiences for external guests, managing venue logistics, and directing event staff. The ideal candidate brings a high-touch hospitality mindset, 2–3 years of direct supervisory experience, and the adaptability to execute custom events in an evolving operational environment.

Key Responsibilities

• Event Management & Execution: Plan, coordinate, and execute custom premium events (executive meetings, VIP gatherings, product demonstrations, and community events) for external stakeholders and guests.

• Onsite Event Operations: Serve as the primary point of contact during live events, ensuring guest needs are met while directing onsite personnel, venue administrators, and third-party vendors (catering, AV, temporary crews).

• Vendor & Logistics Coordination: Source, schedule, and manage event logistics, including catering arrangements, staffing requirements, setup/teardown schedules, and facility readiness.

• Internal Collaboration & Run of Show: Partner across internal departments to define event scope, prepare detailed Run of Show documentation, and align team deliverables prior to event execution.

• System Administration & Records: Create and track event schedules, guest registries, and compliance documentation within the Cvent event management application.

• Brand Compliance & Promotion: Ensure all event collateral, staging, and communications adhere strictly to established corporate brand guidelines; collaborate with marketing stakeholders to promote venue capabilities.

• Team Leadership & Process Improvement: Provide ongoing training and operational guidance to venue support staff, while proactively identifying opportunities to optimize event workflows and visitor intake processes.

Required Qualifications

• Leadership Experience: 2 to 3 years of direct supervisory or team leadership experience in hospitality, venue management, corporate events, or high-touch guest relations environments.

• Operational Adaptability: Proven ability to manage up to 7 concurrent events per week ranging from intimate VIP groups to 200+ guest gatherings with a strong sense of urgency and composure.

• Schedule Availability: Commitment to a permanent 5-day schedule (Wednesday through Monday) with the flexibility to work early mornings, evenings, or weekends as dictated by event schedules.

• Core Competencies: Exceptional customer focus, strong organizational and multi-tasking skills, business acumen, and high personal accountability.

Preferred Qualifications

• Platform Proficiency: Familiarity with Cvent event management software, registration modules, or guest-tracking systems (open to training).

• Vendor & Budget Oversight: Background in managing third-party vendor relationships, catering logistics, and operational event budgets.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws. Belcan provides a competitive pay and benefits package.

Benefits offered may include health care, dental, vision, life insurance, 401(k), education assistance, paid time off including PTO, holidays, and any other paid leave required by law.