At Perpetual Innovation, we are a results-oriented organization dedicated to providing superior marketing and customer support solutions, designed to exceed client expectations. We foster a culture of continuous improvement and employee growth. As we expand our team in Moorestown to support the Verizon Wireless campaign, we are seeking dedicated and customer-focused individuals to join our Verizon Customer Service Representative team. In this role, you will be crucial in providing outstanding support to Verizon Wireless customers, resolving inquiries, and ensuring a positive customer experience. We offer a collaborative and supportive environment that values your contributions and promotes your professional development. We are looking for motivated and customer-oriented individuals passionate about providing exceptional support to Verizon Wireless customers in the Moorestown area. As a Verizon Customer Service Representative, you will be instrumental in addressing customer needs, resolving issues, and ensuring that every interaction enhances customer satisfaction. This position offers a rewarding opportunity to develop your customer service skills within a thriving organization dedicated to delivering outstanding results for the Verizon Wireless campaign. Main Job Responsibilities of the Verizon Customer Service Representative: Proactively engage with Verizon Wireless customers in the Moorestown area to understand their needs and provide tailored solutions via phone, email, and chat. Address customer inquiries regarding Verizon Wireless services, including billing, plan options, and technical issues, with a focus on providing clear and concise explanations. Diagnose and resolve customer problems related to Verizon Wireless products and services, escalating complex issues to specialized teams while maintaining ownership of the customer experience. Educate customers on Verizon Wireless's latest offerings, promotions, and self-service options, empowering them to manage their accounts effectively. Meticulously document customer interactions, including the nature of the issue and resolution steps, in our CRM system to ensure accurate record-keeping and facilitate future support. Conduct follow-up communications with customers to confirm issue resolution and gauge their satisfaction, demonstrating a commitment to building lasting relationships. Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey for Verizon Wireless users. Stay current on Verizon Wireless industry trends, product updates, and policy changes to provide the most accurate and helpful information to customers.