Are you a Veterinary Technician looking to combine your technical skills with leadership support? Our clinics provide high quality care with affordable standard fees and additional discounts based on income., you'll have the exciting opportunity to train and onboard new Veterinary Assistants and Technicians, ensuring our team's success. This role also involves a dynamic mix of various other leadership support tasks, hands on veterinary care, client communication, and fostering a positive clinic culture. Our clinics provide high quality care with affordable standard fees and additional discounts based on income. Keep reading to learn more about this fantastic opportunity!

Pay: 

• $22 -$30 per hour based on experience and certifications
• For current AHS Veterinary Technician staff: Transitioning to a Vet Tech Lead role is a $2/hour increase above your current rate.

Benefits:  

• Health, dental, vision insurance and more! 
• 15+ days of paid time off for a full year 
• 4 floating holidays (per full calendar year) 
• 401k Retirement Plan

Schedule:

• Full time: 40 hours per week, five 8-hour shifts per week
• Shift times are between Monday - Saturday and the hours of 7:00am - 5:00pm

Location: St. Paul or Golden Valley (With ability to work occasional shifts at the opposite location. If working Saturday shifts, those will always be at the St. Paul location).

Application Requirements: Please include current resume and cover letter

Job Summary 

The Veterinary Technician Lead is responsible for providing the care, examination, evaluation, and treatment of animals in accordance with established policies and under the direction of veterinarians.  This role is also responsible for leading a team of Veterinary Technicians and Assistants in the clinic’s daily operations.

Essential Functions

Veterinary Care:

• Obtain and record case history, weight, temperature, vitals, and other details.
• Handle and restrain animals during examinations and medical procedures.
• Monitor changes in animals' conditions while at the facility. 
• Collect blood, urine, and fecal samples and perform and/or send out laboratory tests, such as urinalysis, ear cytology, fecal analysis, and blood analysis.
• Place IV catheters and administer medications, vaccinations, fluids, and injections.
• Prepare animals for surgeries, intubate, and assist with surgical tasks such as monitoring the animal’s vitals, anesthesia, and recovery.
• Perform dental x-rays, scaling, polishing, and charting in dental procedures.
• Clean and sterilize equipment/instruments and treatment areas.
• Take x-rays and assist with ultrasounds, echo cardiograms, and other diagnostic procedures.
• Trim nails, remove sutures and perform other routine procedures.
• Fill prescriptions and ensure all controlled substances are recorded and used in accordance with DEA regulations.

Client Communication and Service:

• Greet clients as they arrive for scheduled appointments and obtain patient histories. 
• Check in clients for surgical procedures.
• Enter charges, create estimates, and maintain accurate medical records.
• Discuss medical recommendations and estimates with clients.
• Provide clients with after care instructions and explain how to administer medications at home.
• Educate clients on different disease processes, medications, wellness recommendations, treatment plans, and other topics pertaining to their pets’ care so they can make informed decisions.
• Ensure appointments are completed in a timely manner and keep exam rooms clean, stocked, and presentable.
• Assist with client emails and phone calls regarding their pet’s care.

Leadership Support:

• Serve as a subject matter expert, answering questions for the team as needed.
• Assist in the onboarding and training of new employees.
• Assist with coordinating daily workflow duties and changes.
• Ensure protocols are being followed, addressing concerns and escalating issues as appropriate.
• Assist with the coordination of volunteer training and recognition.
• Ensure the proper ordering, receival, tracking, and distribution of controlled drugs.
• Manage inventory and supply orders in collaboration with the Purchasing team.
• Manage equipment maintenance and address issues, calling for servicing as needed.

Communication and Culture:

• Communicate in a positive and professional manner with customers, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
• Cultivate a positive, resilient, and adaptable team culture, even amid challenges.
• Address customer concerns and complaints, escalating complex concerns and complaints as appropriate.

Technology:

• Accurately maintain and update animal records in eVet (Pulse).
• Utilize Hybrent for inventory management.
• Utilize and maintain a variety of medical equipment.
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.

Other duties as assigned.

Additional Information Regarding Schedule and Attendance

• Required to be on time to scheduled shifts during operational hours which may include evenings, weekends, and holidays.
• Attend and participate in regular team meetings and one-on-one meetings with direct leader.
• May be required to work at a different site based on department needs.
• May be required to attend occasional off-site meetings and events.

Work Environment:

• Environment can be dirty, wet, warm, and humid.
• Exposure to zoonotic diseases and pests such as fleas and ticks.
• Possibility of being bitten or scratched.
• Exposure to unpleasant odors, chemicals, and noises, including barking.
• May be exposed to extreme weather conditions including but not limited to cold, heat, rain, and snow when outside.

Requirements

Qualifications:

Experience:

• 2+ years of experience as a Veterinary Technician, Veterinary Technician certification or related schooling required.
• Leadership experience preferred.

Skills:

• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service skills.
• Strong attention to detail, multi-tasking and time-management skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.

Physical Demands:

• Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted.  For animals and other items over 50 lbs., assistance from another team member is required. 
• Prolonged periods of standing and walking.

Emotional Demands:

• Must be comfortable with the emotional aspect of work in the veterinary field and be emotionally resilient.
• Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia.

Transportation:

• Reliable transportation required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Benefits

About AHS 

Every year, Animal Humane Society provides direct care and services to help nearly 100,000 animals in need across Minnesota. 

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere. 

Why Work Here 

• Make a difference in the lives of animals and people 
• Join a team of coworkers who love animals as much as you do 
• Work-life balance 
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes  
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance. 
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability 
• Mental Health and Counseling Support:  All employees have access to our Employee Assistance Program with 3 free counseling sessions per year 
• 401k for part time and full time staff 
• Nine paid holidays for full time staff 
• Paid floating holidays for part time and full time staff (up to 4 days per year based on start date) 
• Paid time off for part time and full time staff (amount is based on hours worked and full time/part time status) 
• Paid parent leave for full time staff