Vice President, Branch Operations

Vice President, Branch Operations About the Company Full-service federal credit union for FedEx employees & their families IndustryFinancial Services TypeNon Profit Founded1974 Employees51-200 Specialties financial servicesauto loansmortgagescheckinglendingsavingsmoney marketsbusiness loanscredit counselingpersonal loansmobile bankingonline bankinghome equity loanscredit cardsfinancial advisorsstudent loansirasshare certificatesbankingand mobile deposit About the Role The Company is seeking a Vice President of Branch Operations to lead the daily and strategic operations of multiple branches and a remote service channel. Responsibilities include managing branch leaders, maintaining departmental policies and procedures, overseeing budgets and digital financial services, and ensuring consistent, high-quality member service. The role also involves coaching and developing employees, monitoring performance and accountability, collaborating with senior leadership, and maintaining regulatory compliance, including Bank Secrecy Act requirements. Candidates must have a college degree or equivalent senior management experience, at least seven years of financial institution operations experience, and five years of progressive supervisory experience managing teams of ten or more. Retail branch experience and knowledge of applicable rules and regulations are required; experience with card processing, digital channels, or lending is preferred. Applicants should demonstrate strong coaching, communication, problem-solving, and computer skills, including proficiency with Microsoft applications. An NMLS number or the ability to obtain one is also required. Hiring Manager TitleEVP, Operations/COO Functions OperationsBusiness DevelopmentSales/Revenue