Vice President of Quality Systems & Customer Experience About the Company Reputable logistics company specializing in last mile e-commerce delivery services IndustryLogistics and Supply Chain TypePrivately Held Founded1991 Employees1001-5000 Categories TransportationShipping & LogisticsCouriersDeliveryWarehousingLocal CommunityMessengers About the Role The Company is seeking a Vice President of Quality Systems and Customer Experience to lead a large team and ensure the satisfaction of customers and the success of the business. The role is pivotal in building and maintaining field quality systems, leading loss prevention efforts, and managing a customer service team that includes both live agents and a chatbot platform. The successful candidate will be responsible for integrating operations, seeding new ideas, and driving down contact rates through the identification of issues and collaboration with tech teams for product enhancements. This executive-level position requires a strong background in operations support, experience with large hourly teams, and a proven track record of working with tech and data teams to influence business and customer experience. Applicants for the VP of Quality Systems and Customer Experience role at the company should have a Bachelor of Science degree or higher, with a minimum of 5 years' experience in an executive operations support role within a high-volume, discrete manufacturing, or fulfillment business. The role demands extensive experience in leading large teams, working with tech and data teams, and a history of building high-performance teams. The ideal candidate will have executive-level analytical skills, the ability to define new KPIs, and a strong executive presence. They should also have a demonstrated ability to bring cross-functional strategies to life and a proven track record of influencing the organization to improve the customer and consumer experience. The company is an equal-opportunity employer and values diversity in the workplace. Hiring Manager TitleChief Operating Officer Travel PercentLess than 10% Functions General ManagementOperationsStrategy