Virtual Hearing Webex Support Specialist Onsite

Local candidate only.

Provide a short description of the position:

To ensure the efficiency and security of our virtual operations, we are seeking a highly skilled and dedicated IT specialist to facilitate and manage critical Webex hearings and meetings for our legal team. Currently, legal and administrative personnel are burdened with complex technical tasks-such as scheduling, troubleshooting, and managing live document sharing-which distracts from their core duties. By placing a technical expert in charge of live meeting moderation, access control, and real-time troubleshooting, we can guarantee seamless, professional proceedings. Ultimately, this strategic resource will maximize the productivity of our high-value staff and eliminate technical disruptions.

Provide a list of the day-to-day tasks to be performed by the selected candidate:

• Coordinate and manage the master calendar for virtual hearings, scheduling Webex sessions, and sending secure invitations to all participants.
• Configure meeting-specific security settings, including enabling waiting rooms, requiring passwords, and locking meetings once proceedings begin to prevent unauthorized entry.
• Conduct pre-meeting tech checks with attorneys and external participants to ensure their cameras, microphones, and screen-sharing capabilities are working properly before the session starts.
• Assign Webex roles (Host, Co-host, Presenter) to the appropriate legal team members prior to the start of the hearing.
• Monitor the Webex waiting room/lobby, verify the identity of attendees, and admit authorized participants into the meeting.
• Manage live participant audio and video, including muting background noise, unmuting witnesses when called to testify, and spotlighting active speakers.
• Assist attorneys by sharing digital exhibits, documents, and presentations on-screen during the live proceedings to ensure a seamless presentation.
• Set up and manage secure virtual breakout rooms for private attorney-client consultations or side bar discussions, ensuring participants are routed correctly.
• Provide immediate, user-level troubleshooting during live meetings, such as helping a participant connect their audio, adjust their camera, or resolve basic connection issues.
• Manage meeting recordings (starting, pausing, and stopping) at the direction of the lead attorney or presiding official.
• Save, catalog, and organize meeting recordings, chat transcripts, and attendance logs in the designated file system.
• Distribute secure links to meeting recordings or transcripts to authorized parties upon request.
• Provide brief, hands-on guidance to legal staff and external participants on how to navigate basic Webex features (such as raising hands, muting, or using the chat).
• Maintain a meeting-day checklist to ensure consistent setup, security protocols, and execution for every virtual hearing.
• Assist with other IT related tasks as directed by supervisor."