Vital Records Customer Service Rep Apply
Description
Pay Grade: G
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Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like you
As a Customer Service Representative with the Office of Vital Records at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Job Responsibilities
JOB SUMMARY:
Reporting directly to the Special Services Manager, this position will provide effective and efficient customer service in the Vital Records' Special Services department. This position is responsible for successfully responding to and processing all requests from constituents to include processing walk-in requests, researching and verifying information using GAVERS (GA Vital Events Registration System) and other software, data entry, and addressing constituent inquiries. Reliability, consistent attendance, and punctuality are critical and essential requirements of this position. This is a temporary assignment.
JOB DUTIES AND RESPONSIBILITIES:
- Reviews constituents identification and documentations related to a vital records request to ensure information is valid and in order.
- Researches intensive and complex Vital Records requests submitted through the internal Vital Records system.
- Contacts other Vital Records departments, constituents and/or government agencies as needed to research and/or provide information on constituents request to expedite high quality customer service.
- Registers and documents requests and any updated information into tracking system.
- May contact constituents or government agencies, attorneys, judges, and/or county custodians to gather missing information to complete requests.
- Performs other assignments as required.
Minimum Qualifications
High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university
OR
One year of experience in a customer service setting communicating information
OR
One year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Preferred Qualifications:
Preference will be given to applicants who in addition to meeting the minimum qualifications possess the following:
- Five years prior experience in a business/service environment with proven research and troubleshooting skills, including 2 years in an escalated customer service resolution position (Tier II Representative, Help Desk Support, Problem Resolution, etc.)
- Knowledge of Vital Records policies.
- Proficiency in Microsoft365
Additional Information
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
