Voice Engineer

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!Updated resource requirements:P1: Microsoft Teams CallingCall delegation configurationCall Queue’s / Auto AttendantsPhysical device integration (PolyCom/Yealink)Microsoft Team SIP integrationP2: IPC Unity Support (Trader Voice)P3: Audio / Visual (Cisco/PolyCom) integration with phone callingCUCMVerizon Carrier ManagementLocal to NYC3 Days a week on siteBusiness User Facing - needs soft skills for business users. Training experience is a plus.Experience Migrating from CUCM to MSFT Teams CallingHere is what I put together for a more refined job description:Senior Microsoft Teams Voice / Unified Communications EngineerPosition OverviewWe are seeking a hands-on Microsoft Teams Voice / Unified Communications Engineer to support and enhance an enterprise voice environment, with a primary focus on Microsoft Teams Calling. This individual will help drive the migration from Cisco CUCM to Microsoft Teams Phone while supporting existing voice, trader voice, carrier, and audio/visual technologies.The ideal candidate has strong hands-on Microsoft Teams Phone experience, solid knowledge of traditional Cisco voice environments, and the communication skills to work directly with business users.Key ResponsibilitiesConfigure, troubleshoot, and support Microsoft Teams Phone / Teams Calling, including:Call delegationCall Queues and Auto AttendantsSIP connectivity and integrationPhysical phone/device integration, including Poly and YealinkSupport and help drive migration activities from Cisco CUCM to Microsoft Teams CallingTroubleshoot voice routing, calling, endpoint, and interoperability issues across Microsoft Teams and legacy telephony platformsSupport IPC Unigy/Unity trader voice environmentsSupport Cisco CUCM and associated voice infrastructure during migration and transitionIntegrate Cisco and Poly audio/visual solutions with enterprise calling capabilitiesCoordinate with Verizon on carrier-related provisioning, troubleshooting, circuits, and escalationsWork directly with business users to troubleshoot issues, communicate changes, and provide guidance or training as neededAssist with documentation, knowledge transfer, and user adoption during the Teams Calling transitionRequired ExperienceStrong hands-on experience with Microsoft Teams Phone / Teams CallingExperience configuring Call Queues, Auto Attendants, call delegation, and SIP connectivityExperience integrating and troubleshooting Poly and/or Yealink Teams-certified devicesHands-on experience with Cisco CUCMDemonstrated experience migrating enterprise voice environments from Cisco CUCM to Microsoft Teams PhoneStrong understanding of enterprise voice, SIP, PSTN connectivity, call routing, and telephony troubleshootingExperience supporting business users in an enterprise environmentStrong communication and customer-facing skillsPreferred ExperienceIPC Unigy/Unity / Trader Voice experience, particularly within financial services or trading environmentsCisco/Poly AV integration experienceVerizon or other telecom carrier management experienceExperience providing end-user training or developing user documentationLocation / ScheduleNew York City, NYHybrid schedule with 3 days per week onsite at 330 Madison AvenueMust be comfortable working directly with business users in an onsite environmentRecruiting PrioritiesI would screen candidates in roughly this order:Microsoft Teams Phone/Calling expertiseCUCM → Teams Phone migration experienceCall Queues, Auto Attendants, delegation, SIP and physical Teams devicesIPC trader voice experienceCUCM / Cisco voiceNYC availability for 3 days onsiteStrong business-facing communication skillsAV integration, Verizon carrier management, and training experience