VoIP Engineer (Cisco Unified Communications)

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is currently seeking a talented VoIP Engineer specializing in Cisco Unified Communications. This is a full-time position available onsite (hybrid) in New Carrollton, MD.

Roles and Responsibilities:

• Design, implement, and maintain Cisco Unified Communications solutions, including VoIP, video, and collaboration technologies.
• Troubleshoot issues related to Cisco call processing, VoIP quality, and network integration.
• Provide Level 3 support for Cisco Unified Communications Manager (CUCM) and associated applications.
• Manage and optimize network performance to ensure reliable and high-quality VoIP communications.
• Ensure all security policies/GSP/IRM mandates are met/implemented correctly on network devices, best practices are implemented
• Collaborate with the network engineering team to address connectivity and configuration issues.
• Conduct regular system health checks and maintain documentation for all telephony systems.
• Assist in user training and support for Cisco telephony tools and applications.
• Additional duties as assigned

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience working with VoIP technologies, specifically Cisco Unified Communications.
• Strong knowledge of Cisco Unified Communications Manager, Unity Connection, and related Cisco VoIP applications.
• Experience with troubleshooting VoIP systems and network performance issues.
• Extensive knowledge of TCP/IP, spanning tree, subnetting, routing, access control lists, wireless, VPN, DNS/DHCP/IPAM, and firewall operations.
• Familiarity with SIP, RTP, and related telephony protocols.
• Cisco certifications such as CCNA Voice or CCNP Collaboration are highly preferred.
• Excellent communication and teamwork skills.
• Previous experience in a federal environment is a plus.

Benefits

SID ( offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Systems Integration & Development ( #SID ) is an Equal Opportunity Employer.

Some of our competitive benefits include:

• Medical and dental coverage
• 401k plan with employer contribution
• Paid holiday, vacation, and sick leave
• Metro-check program

• Tuition reimbursement