WAN Support Engineer

Manage end-to-end transport provisioning and circuit delivery activities.
Coordinate telecom service orders with carriers such as AT&T, Telecommunication, Lumen, Comcast Business, Spectrum Enterprise, Zayo, and Cogent.
Track and manage transport orders from request initiation through implementation and closure.
Coordinate installation schedules with customers, field technicians, carriers, and internal stakeholders.
Monitor service delivery milestones and proactively escalate delays.
Maintain accurate records of circuit inventory, order status, and provisioning documentation.
Review customer requirements and translate them into carrier service orders.
Coordinate circuit disconnects, upgrades, migrations, and MACD (Moves, Adds, Changes, and Deletes) activities.
Participate in customer status calls and provide regular project updates.
Work closely with Network Operations, Engineering, Program Management, and Vendor Management teams.
Ensure SLA compliance and timely resolution of provisioning issues.
Support enterprise WAN, MPLS, Internet, SD-WAN, Ethernet, and DIA connectivity deployments.

Required Skills

5 years of experience in Telecom Provisioning, Service Delivery, or Network Order Management.
Strong experience with:

Transport Provisioning
Circuit Ordering
Service Delivery Coordination
Carrier Management
WAN Connectivity
MPLS
Ethernet Services
Internet Circuits
SD-WAN Deployments

Experience managing multiple telecom vendors and circuit providers.
Understanding of telecom service lifecycle from order receipt to activation.
Strong documentation and reporting skills.
Ability to work in a fast-paced customer-facing environment.
Excellent communication and stakeholder management skills.