Job Title: Promotions & Warehouse Support Associate

Job Location

On-site – 5 Days a Week

Job Summary

We are seeking a detail-oriented Promotions & Warehouse Support Associate to assist with promotional submissions, order processing, and warehouse support activities. The ideal candidate will be responsible for handling consumer promotion entries, verifying compliance requirements, entering cases into internal systems, and supporting order management and warehouse operations.

Key Responsibilities

• Open and review envelopes and packages containing promotional submissions.
• Count blister cards and review receipts to ensure compliance with promotion requirements.
• Accurately enter cases into Salesforce and CATS systems.
• Process and place orders for Hot Wheels cars as part of promotional fulfillment.
• Review and verify orders for accuracy before processing.
• Communicate with consumers via email regarding order status or additional information.
• Provide support to warehouse operations as needed.
• Maintain organized documentation and ensure compliance with internal processes.

Qualifications

• High School Diploma or equivalent required.
• 2–5 years of experience in a Call Center, Customer Support, or Warehouse environment.
• Strong attention to detail and ability to follow compliance guidelines.
• Basic computer skills and experience with data entry systems (Salesforce experience preferred).
• Excellent written communication skills for responding to consumer emails.
• Ability to handle physical tasks related to warehouse support when required.
• Demonstrated strong attendance record and reliable job performance.

Experience Level

Level 2 – 2 to 5 years of relevant experience

Work Environment

• Fully on-site role (5 days per week)
• Combination of administrative, customer support, and warehouse-related duties.