Warehouse Customer Service Team Lead

Warehouse Customer Service Team LeadJob Category: OperationsRequisition Number: WAREH045527Location: Auburn, WA 98001, USAFull-TimeOn-siteHourly Range: $18.39 USD to $35.02 USDRate: $27.07 USD per hourJob DetailsWarehouse Customer Service Team LeadShift/Schedule: Monday-Friday 6am-2:30pmText DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!Find your future at GEODIS. This is not your old-time warehouse job. Work in modern facilities with cutting-edge technology, helping us move products for some of the world's most influential brands.Look what you'll get by joining the GEODIS team!Get Good Money Fair pay and some jobs come with bonus opportunities.Get the Right Job/Right Schedule Part-time, full-time, seasonal days, nights, weekends, and even gig work. We have the job and shift you want.*Get Paid Early Payday as early as you want. Access your earnings on demand.Get Free Healthcare Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*Get a Break Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*Stay Safe We pride ourselves on a safe, clean, and healthy work environment for everyone.Get a Voice We are always asking our teammates to tell us how to make their experience working at GEODIS even better.Get Promoted When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.Get a Boost Our GEODIS Compassion Fund makes one-time grants to teammates who have experienced unexpected catastrophes.Get Involved Volunteer in your community or donate to the GEODIS Foundation or GEODIS Compassion Fund.Have FUN Work with fun, supportive people just like you!Find Your Place We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.Find Your Future Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!The Warehouse Customer Service Team Lead is responsible for tracking freight shipments from multiple warehouses to destination via WMS and web-based visibility portal. Leads customer service activities such as responding to inquiries, processing orders, and handling customer complaints.What you'll be doing:Utilizes warehouse management systems to track the entire timeline of customer orders; such as Mercury Gate, Synapse, Red Prairie, etc.Communicates directly with customers and their distributors along with the transportation department and warehouses on the status of orders trackedWorks directly with account customer service group and distributors to resolve issues related to warehouse and transportation servicesProvides leadership to the Customer Service Representatives by solving problems, offering guidance, and providing supportInteracts with customers by phone, email, or in person and receives orders or changes in serviceAdjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigationCoordinates special, last minute shipping requests with the transportation departments, expediting orders as necessaryTraces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing informationAssures proper invoicing of accounts by verifying computer generated invoicesMaintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient mannerReports customer feedback to management, including any signs of customer dissatisfactionActs as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changesPerforms paperwork associated with orders including the maintenance of customer filesMaintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessaryNotifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristicsFor food accounts, incumbent is responsible to report food safety problems to senior management to initiate actionOther duties as required and assignedRequirements:High school diploma or GED (General Education Diploma) required; 2 year college degree preferredMinimum 3 years related experience or equivalent combination of education and experienceExperience with Synapse operating systems and warehouse management systemsPC literate with experience with Microsoft Outlook, Word and ExcelExcellent written and oral communication skills to effectively present information and respond to questions from groups of managers, customers, and co-workersAbility to write reports, business correspondence, and procedure manualsAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Job Duties as documented in this job description are considered "Essential Functions" and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".More about GEODISGEODIS is a global third-party logistics provider (3PL for short) powering the supply chains of some of the top brands and manufacturers. Our legacy of excellence in supply chain solutions spans decades. Come find your future with us as we shape the future of logistics. Visit www.workatGEODIS.com to learn more.