Job Title: Warehouse Manager (Return Centers)

Reports to: Director, Warehouse Operation

Job Location: Whitestown, IN

Job Status: Exempt, Full Time

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

This role is responsible for overseeing the operations of SHEIN return centers (RCs) across the United States. This individual will manage relationships with third-party logistics providers (3PLs), optimize return center processes, drive efficiencies, and ensure compliance with company standards. The role requires a strong leader who can effectively manage a geographically dispersed team and strategically optimize return center operations to enhance service levels and cost-effectiveness.

Job Responsibilities

1) 3PL Management & Operational Governance

• Own day-to-day relationship with multiple 3PL return sites across the U.S., ensuring alignment with SHEIN operational standards.
• Define and enforce SLA/KPI frameworks, including:
• Receiving to inspection turnaround time
• QC accuracy rate
• Inventory accuracy & shrinkage control
• Return processing cycle time
• Conduct weekly/monthly business reviews with 3PL partners to track performance, identify gaps and drive corrective actions.
• Lead root cause analysis on operational failures and implement improvement plans.

2) Return Operations Excellence (Quality & Efficiency)

• Establish and continuously improve return processing SOPs.
• Ensure consistent execution of quality control standards to minimize customer complaints and returns leakage.
• Drive improvements in processing speed (dock-to-stock time), labor productivity, inspection accuracy etc.

3) Cost Management & Optimization

• Own return center operational budget, including 3PL costs, labor costs, and transportation-related expenses.
• Partner with data team to build forecast models and cost projections based on return volume trends.

4) Cross-functional Collaboration

• Work collaboratively with other departments (e.g., supply chain, customer service, IT) to ensure seamless operations.
• Act as the key point of contact for all return-related operational issues.

Job Requirements

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field. Advanced degree preferred.
• 8+ years of supply chain/logistics experience with a focus on reverse logistics and return management.
• Experience managing multiple facilities/sites and leading 3PL providers.
• Demonstrated ability to lead multi-site teams and develop staff at all levels.
• Strong experience in vendor/partner relationship management, including contract negotiations.
• Experience in e-commerce or retail supply chain operations.
• Proven track record of reducing operational costs while improving service levels.
• Certification in Six Sigma, Lean Management, or other process improvement methodologies.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.