Position Details
Warehouse Operations Quality Manager Apply
About Alpine
Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of 5), a testament to our unwavering commitment to delivering excellence.
About the Role
Alpine Home Air is seeking a Warehouse Operations & Quality Manager to lead daily execution at our primary fulfillment center outside Louisville, KY.
This role exists to ensure consistent, repeatable, high-quality execution of warehouse operations. The individual in this role owns how work actually gets done — enforcing standards, identifying gaps, correcting issues, and preventing recurrence.
This is a hands-on, high-accountability leadership role designed to create a true operational layer between executive leadership and the warehouse floor.
Key Responsibilities
Daily Operations Execution:
- Own daily performance across receiving, inventory, picking, packing, shipping, and exceptions
- Maintain continuous floor presence and immediate correction of deviations
- Execute daily labor plans and adjust in real time
- Ensure cycle counts, inventory accuracy, and FIFO discipline are followed
Quality & Process Control
- Enforce strict adherence to Standard Operating Procedures (SOPs)
- Lead incoming and outbound quality inspections
- Identify defects, damages, and process failures
- Implement corrective and preventive actions (CAPA)
- Ensure packaging, pallet builds, and shipment quality meet exacting standards
Auditing & Root Cause Analysis
- Conduct daily and weekly audits of all warehouse processes
- Perform root cause analysis on errors, damages, inventory discrepancies, and missed SLAs
- Implement solutions and verify effectiveness
- Prevent recurrence through training or process updates
Training & Workforce Execution
- Lead daily startup meetings with managers and staff
- Deliver weekly SOP and quality training
- Ensure managers enforce standards consistently
- Support onboarding, cross-training, and performance management
- Maintain clear documentation for accountability and discipline
Systems & Reporting
- Ensure accuracy and completion of all WMS / IMS transactions
- Monitor operational KPIs related to quality, labor efficiency, throughput, and inventory
- Produce actionable reports for leadership
- Identify and close gaps between system data and physical execution
Required Experience
- 3+ years of warehouse or operations leadership experience
- Proven success managing managers and hourly teams
- Strong background in SOP enforcement and quality control
- Experience in KPI-driven, high-volume fulfillment environments
- Comfortable enforcing standards without ambiguity
- Working knowledge of WMS / IMS / TMS systems
Benefits
- Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
- Paid educational and professional development training
About Us
Started in 2002, we are the first ecommerce company to sell pro-grade heating and cooling units directly to homeowners. As a team of forward-thinking innovators, we are working to provide HVAC solutions to homeowners in a way that:
- Leads Americans away from using low efficiency and non-renewable HVAC appliances and towards high efficiency and all-electric ones, a key requirement for reducing the country’s dependency on fossil fuels and to slow global warming;
- Provides a shopping experience for customers that’s so easy it’s almost fun, having them exclaim “wow!”, enabled through extreme operational competency; and
- Prioritizes a harmonious win for customers, team members, the company and the environment.
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