Warehouse Operations & Configuration Technician

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work seven years in a row.  In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Summary

The Warehouse & Configuration Technician supports Field Services by ensuring inventory, parts, customer equipment, and technology assets are properly received, tracked, configured, staged, and deployed. This role is responsible for warehouse operations, inventory control, shipping and receiving activities, asset management, and the configuration of desktops, laptops, thin clients, and network equipment prior to deployment. The Warehouse & Configuration Technician helps maintain a safe, organized, and efficient warehouse environment while supporting customer projects and operational initiatives.

Configuration & Asset Management

• Configure, image, test, and stage desktops, laptops, thin clients, and network equipment for deployment to cb20 customers.
• Maintain accurate asset records and inventory data within cb20 systems and customer asset management tools.
• Track equipment throughout its lifecycle, including receiving, deployment, returns, repairs, and disposal.
• Verify equipment configurations, licensing, and functionality prior to shipment or deployment.
• Perform inventory audits and support asset reconciliation efforts to ensure inventory accuracy.

Warehouse & Inventory Operations

• Receive, inspect, process, and organize incoming inventory, equipment, and customer-owned assets.
• Order, maintain, organize, and distribute approved inventory, supplies, and company equipment.
• Prepare, package, ship, and track equipment, materials, and project-related deliveries.
• Assist with loading, unloading, transporting, and repositioning inventory and equipment.
• Deliver and pick up equipment, materials, and supplies using company vehicles as required.
• Maintain warehouse organization, cleanliness, and safety by ensuring work areas and walkways remain clear of equipment, materials, and debris.
• Conduct routine inspections of warehouse equipment and coordinate basic warehouse and facility maintenance activities.
• Ensure inventory is properly labeled, stored, secured, and readily available to support business operations.

General Responsibilities

• Provide smart-hands support for Field Services projects, service calls, and operational initiatives.
• Deliver exceptional customer service to both internal and external customers.
• Effectively manage multiple priorities and work within established deadlines.
• Follow all company policies, procedures, and safety requirements to maintain a safe and productive work environment.
• Participate in ongoing training and professional development opportunities.
• Perform other duties as assigned to support business operations.

Qualifications / Job Specifications

Education

• High school diploma or equivalent required.
• Associate degree in Information Technology, Computer Science, Logistics, Supply Chain Management, or a related field preferred.

Knowledge, Skills, and Abilities

• Strong working knowledge of computer hardware, operating systems, and basic networking concepts.
• Experience with computer imaging, device deployment, and asset management processes preferred.
• Understanding of inventory control, warehouse operations, and shipping/receiving procedures.
• Strong organizational, troubleshooting, and problem-solving skills.
• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn new technologies, tools, and processes.
• Forklift certification or warehouse equipment experience preferred.

Working Conditions

• Regular full-time schedule of 40 hours per week, with additional hours as required to support business needs.
• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, kneel, and perform physical warehouse duties for extended periods.
• Valid driver’s license with an acceptable driving record.
• Ability to safely operate company vehicles and warehouse equipment.