NXA Talent are delighted to be supporting a prestigious 3pl based in Yorkshire with an Operations Manager Vacancy in their flagship retail/ecomm multi-user operation based in West Yorkshire.The role would be a great fit for somebody currently working as a Shift Manager or Operations Manager looking to advance their career and commercial customer understandingKey Responsibilities:Act as the main point of contact for customers on all operational aspects of their contracts, including processes, costs, and service delivery.Supervise and manage warehouse staff working on the contract(s), ensuring labour and operational costs stay within budget.Monitor performance against customer KPIs and SLAs, ensuring targets are consistently met.Prepare and issue customer service reports on time and support the rollout of new initiatives or process improvements.Maintain regular communication with senior customer representatives to address operational needs and feedback.Train and coach staff and team leaders to ensure safe, efficient, and high-quality performance.Implement and maintain company policies, procedures, and best practices across all warehouse activities.Support the site management team and assist with other contracts or operational areas as needed.Your Skillset:Operational experience managing within a warehousing/logistics environment (preferably within a 3pl) Demonstrable experience of working in customer focused distribution with customer management experience being an advantage.Must be open to working either Monday - Friday on a day shift OR Sunday -Thursday on a day shift (weekend working is done with a shift premium)