Warehouse Operations Supvisor

Warehouse Operations SupervisorLocation: Melrose Park, Illinois, United States , On-siteEmployment Type: Full-timeReports To: Warehouse Manager / Operations ManagerAbout the RoleWe are seeking a hands-on and bilingual Warehouse Operations Supervisor to support and oversee daily warehouse operations. This role will be responsible for coordinating warehouse workflows, resolving operational issues, improving warehouse processes, and ensuring stable, accurate, and efficient execution across inbound, storage, inventory, picking, packing, shipping, and returns.This position serves as a key bridge between the warehouse operations team, internal technical teams, external vendors, and 3PL partners. The ideal candidate is highly responsible, operationally detail-oriented, bilingual in English and Mandarin, and comfortable working in a fast-paced warehouse environment.ResponsibilitiesWarehouse Operations & Team ManagementSupervise daily warehouse operations, including receiving, put-away, inventory, picking, packing, shipping, and returns.Assign daily tasks, monitor workflow, and ensure operational productivity, accuracy, and timeliness.Lead, coach, and support warehouse associates and team leads in daily execution.Partner with HR and warehouse management to recruit, interview, onboard, and train local warehouse employees based on staffing needs.Monitor team performance, provide timely feedback, and promote a disciplined, accountable, and positive warehouse work environment.Issue Resolution & Cross-functional CoordinationAct as the on-site point of contact for daily operational issues, escalations, and process exceptions.Coordinate with internal operations, IT/system teams, equipment vendors, carriers, and 3PL partners to resolve operational issues.Troubleshoot and follow up on system errors, scanner/PDA issues, label printer problems, equipment malfunctions, and other warehouse exceptions.Track issues through closure and help implement preventive actions to reduce repeat problems.Inventory, Fulfillment & Accuracy ControlOversee inbound receiving accuracy, documentation verification, system updates, and inventory put-away.Support inventory control, cycle counts, bin location accuracy, and discrepancy investigation.Monitor picking, packing, labeling, and shipping quality to ensure order accuracy and on-time fulfillment.Ensure carrier-specific and platform-specific requirements are followed, including FBA and other shipping/labeling standards when applicable.5S, Safety & Process ImprovementSupport 5S management, warehouse layout optimization, and on-site improvement projects.Maintain a clean, organized, efficient, and safe warehouse environment.Enforce company safety policies, warehouse procedures, and OSHA-related safety standards.Identify operational bottlenecks and propose practical solutions to improve productivity, accuracy, and workflow efficiency.Data, KPI & ReportingTrack daily and weekly operational KPIs, including productivity, order accuracy, inventory accuracy, receiving progress, shipping performance, and exception rates.Prepare operational reports and communicate key issues, risks, and improvement actions to management.Review 3PL/vendor performance data and billing details when applicable.RequirementsBasic RequirementsAuthorized to work legally in the United StatesFluent bilingual skills in English and Mandarin are required; must be able to speak, listen, read, and write in both languagesSpanish language skills are a strong plusBachelor’s degree preferred; majors in Logistics, Supply Chain, Business, Industrial Engineering, Mechanical/Electrical Engineering, Automation, or related fields are preferredExperience & SkillsMinimum 2+ years of warehouse, logistics, fulfillment, or supply chain operations experienceAt least 1 year of warehouse lead, supervisor, or team management experience preferredStrong understanding of warehouse workflows, including inbound, storage, inventory, picking, packing, shipping, and returnsExperience with WMS, scanners/PDA, label printers, warehouse systems, and basic troubleshooting preferredStrong Excel / Google Sheets skills; ability to work with operational data and reportsExperience in e-commerce fulfillment, footwear/apparel, 3PL, or high-volume warehouse operations preferredForklift certification or forklift operating experience is a plusPersonal AttributesStrong leadership, communication, and coordination skillsHands-on problem solver with a strong sense of ownershipDetail-oriented, reliable, and highly responsibleAble to work under pressure and respond quickly to operational changesStrong learning ability and willingness to improve warehouse processesComfortable working on the warehouse floor and communicating with both frontline employees and management teamsPhysical & Schedule RequirementsMust be able to work on-site in a warehouse environmentMust be able to stand, walk, bend, lift, carry, push, or pull up to 50 lbs as neededFlexibility to work overtime, weekends, or peak-season schedules based on business needsBenefitsPaid time off and paid holidaysCareer growth opportunities within warehouse operations and supply chain