Warehouse Operator/Service Technician

At Renewal by Andersen of Oregon, we take pride in delivering top-tier service to our customers. We are seeking a skilled and motivated Warehouse Operator/Service Technician to join our team. This role plays a key part in our Signature Service experience, diagnosing and resolving installation issues in customers’ homes while also supporting day-to-day warehouse operations.

As a Warehouse Operator/Service Technician, you’ll split your time between the field and the warehouse: servicing and repairing previously installed Renewal by Andersen products, and receiving, organizing, and staging the materials that keep our teams running. If you have a background in carpentry and window installation, enjoy solving problems, and take pride in leaving customers happy, we encourage you to apply!

Schedule: Monday-Friday

• Service & Repair: Diagnose and repair previously installed windows and doors, including parts replacement, trim, caulking, siding, paint, and drywall touch-ups.
• Customer Communication: Keep customers, team members, and management informed, and collect payments as needed.
• Documentation: Complete accurate paperwork on time.
• Vehicle Care: Maintain and stock the company vehicle for each job.
• Warehouse Operations: Load and unload trucks, receive shipments, and verify product accuracy.
• Inventory Management: Perform counts, inspect for damage, and keep stock organized and accurately recorded.
• Safety & Cleanliness: Maintain a clean, organized, and safe work environment.
• Additional Duties: Assist with other tasks as assigned.

• Experience: At least 1 year of carpentry and window installation experience required; 2-3 years preferred.
• Licensing: Valid driver’s license with a good driving record required.
• Safety Compliance: Must follow Lead Safe Work Practices and OSHA standards.
• Construction Knowledge: Basic knowledge of construction, carpentry, remodeling, framing, building materials, and industry terminology.
• Mechanical Aptitude: Ability to dismantle and reassemble windows, window coverings, and hardware.
• Technical Skills: Basic computer skills to use a tablet, basic math skills, and legible writing.
• Customer Service: Strong interpersonal and communication skills with genuine empathy for customers.
• Physical Requirements: Must be able to repeatedly lift 50-75 lbs. unassisted, occasionally lift or move up to 120 lbs., and climb and work from ladders and scaffolding.

• Reliability & Attendance: Punctual with a strong commitment to great attendance.
• Professionalism: Handle customer concerns and conflicts with tact, patience, and diplomacy.
• Accountability: Take ownership of your work and performance.
• Attention to Detail: Deliver quality work and accurate records every time.
• Attitude & Mindset: Maintain a “get-it-done” and “get-it-done-right” approach.
• Work Environment: Comfortable driving throughout the day and working in all weather conditions and tight spaces.