Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The Returns Leader is responsible for overseeing daily operations on the production floor, ensuring that all processes run smoothly and efficiently during their assigned shift. This role supports the Raw Material (RM) and Finished Goods (FG) Managers by coordinating material handling, supervising team members, and ensuring that production schedules are met. The Returns Leader is also responsible for maintaining quality control, enforcing safety standards, and fostering a positive work environment. Strong leadership, communication, and problem-solving skills are essential in this role.

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Responsibilities:

• Report to and communicate effectively with the Site/General Manager and client, ensuring transparency and alignment on operational goals.
• Follow precise directions and execute tasks with accuracy and attention to detail.
• Monitor all processes and employees to ensure adherence to company policies, procedures, and safety regulations.
• Collaborate with team members and Site Manager to improve efficiency and workflow.
• Complete and submit reports (daily, weekly, and monthly) accurately and on time as directed.
• Ensure timely completion of all required training as scheduled.
• Engage professionally with all levels of management and foster a positive working environment.
• Maintain a clean, safe, and organized work environment that meets compliance and safety standards.
• Identify areas for improvement and propose solutions to enhance efficiency and effectiveness.
• Support warehouse operations by assisting in day-to-day activities as needed.
• Participate in and support projects that contribute to operational success.
• Commit to quality and safety, ensuring compliance with company and regulatory standards.
• Demonstrate honesty and transparency in all work-related situations.
• Manage additional tasks and responsibilities as assigned.

Requirements

Requirements/Qualifications:

• Education: High School Diploma or GED required.

• Experience: 2+ years in logistics operations support or warehouse supervision.
• Communication: Strong verbal and written communication skills with the ability to convey complex information clearly.
• Technical Skills: Proficient in Microsoft Office (Excel, PowerPoint, Word) and warehouse management systems (WMS/TMS).
• Data & Analysis: Strong analytical skills, including data analysis, trend tracking, and report creation.
• Leadership: Experience managing teams, delegating tasks, and leading return/reverse operations.
• Organization: Excellent attention to detail, project planning, and cross-team collaboration.
• Flexibility: Willingness to work additional hours, weekends, or holidays as needed.
• Reliability: Dependable, trustworthy, and able to work independently.
• Language: Bilingual is a plus.
• Required to work on-site: 400 Dividend Dr. #200 Coppell TX 75019

Physical Demands:

• The position requires the ability to talk and hear while performing the duties of this job.
• The position requires the ability to stand, walk, use hands to handle or feel, and reach with hands and arms. 
• The position requires dexterity to write and use computer keyboard and mouse.
• The position requires multitasking and solving complex issues, occasionally in a fast-paced environment.
• This position requires the ability to occasionally lift office products, materials and supplies, up to 20 pounds.

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.