Warehouse Supervisor - SITECH

Warehouse SupervisorThe Warehouse Supervisor is responsible for the daily leadership, coordination, and performance of SITECH warehouse and technology fulfillment operations across two store locations. This position provides direct supervision and direction to the Warehouse Leads at each store, Technology Systems Technicians, and interns. The Supervisor ensures consistent execution of order fulfillment, inventory control, rental fleet support, warranty processing, technician support, warehouse safety, customer service, and system delivery processes. This role assists management in evaluating, allocating, and directing human, physical, and financial resources to support sales growth, operational stability, customer satisfaction, and continuous improvement across both locations. The incumbent in this position is expected to model the following practices daily:Demonstrate alignment with the company's mission and core business values;Collaborate with key internal/external resources;Participate in ongoing self-development.Essential FunctionsHires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)Model, promote, reinforce, and recognize the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionSupervises warehouse and technology fulfillment operations across two assigned store locations, ensuring consistent processes, service levels, inventory discipline, and operational executionProvides daily direction and support to Warehouse Leads at each store to ensure orders are reviewed, prioritized, fulfilled, transferred, delivered, and invoiced accurately and on timeCoordinates workload, priorities, and schedules for Warehouse Leads, Technology Systems Technicians, and interns to meet customer, sales, service, and operational needsOversees incoming sales orders, inventory ordering, delivery expectations, service coordination, technician fulfillment, warranty assignment, rental fleet support, and system delivery for invoicingMonitors and forecasts inventory levels for sales stock, rental fleet, parts, technology systems, attachments, and related components; ensures timely replenishment, reconciliation, surplus returns, and cycle count accuracyAssists management with implementation, control, and achievement of the warehouse and technology operations business plan, including sales support, productivity, expense control, inventory accuracy, and customer satisfaction goalsSupports Technology Systems Technicians by helping prioritize installations, system preparation, equipment staging, warranty needs, rental asset readiness, and technician parts or component requirementsDevelops and maintains consistent warehouse procedures across both stores, including receiving, picking, staging, shipping, delivery, returns, warranty processing, RPO transfers, rental fixed assets, and customer walk-in supportReviews reports and system activity related to backorders, pending actions, open orders, inventory discrepancies, warehouse productivity, technician support, and fulfillment exceptionsCoaches, trains, and develops Warehouse Leads, Technology Systems Technicians, and interns to improve technical knowledge, workflow discipline, customer service, safety awareness, and accountabilityEnsures assigned stores maintain safe, clean, organized, and efficient warehouse environments, including proper storage, labeling, equipment usage, housekeeping, and compliance with all applicable safety policiesServes as an escalation point for sales, service, technicians, customers, and store leadership when order fulfillment, inventory availability, shipping, warranty, or delivery issues require resolutionPartners with sales, service, product support, accounting, vendors, and store leadership to resolve operational issues and improve fulfillment speed, inventory visibility, and customer experiencePerforms administrative functions including reporting, audits, cash or account reconciliation as applicable, inventory documentation, time reporting review, expense monitoring, and process complianceWorks safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties as assignedKnowledge, Skills, and AbilitiesAdvanced knowledge of CAT/Trimble equipment, CAT/Trimble systems, SITECH warehouse processes, machine control technology, and related fulfillment requirementsWorking knowledge of CAT, Deere, Komatsu, Vermeer, G&Z, Gomaco, Wirtgen, Volvo, and other supported machine models and related technology componentsKnowledge of warehouse operations, inventory control, cycle counting, warranty processing, rental fleet support, order fulfillment, vendor coordination, and parts or technology systems complianceProficient with Microsoft Office Suite; intermediate to advanced knowledge of Microsoft Excel and D365 for inventory, order management, reporting, and operational trackingExcellent verbal, written, communication, and presentation skills with the ability to communicate effectively with technicians, sales personnel, customers, vendors, and leadershipStrong coaching, delegation, team leadership, conflict resolution, and performance management skillsStrong analytical, problem-solving, prioritization, and organizational skills with the ability to manage changing demands across multiple locationsAbility to define performance measures related to warehouse and technology fulfillment operations and hold associates accountable for resultsAbility to identify complex problems, review related information, evaluate options, and implement practical solutionsExcellent interpersonal and customer service skills with internal and external customersAbility to prepare reports, maintain records, make arithmetic computations, and use handheld communication or measurement devicesRequirementsEducation and Experience:High school diploma or equivalent requiredBachelor's degree in Agribusiness, Accounting, Business Management, Logistics, Supply Chain, Technical Management, or related field preferred; equivalent combination of experience and education may be consideredMinimum of three years of related warehouse, inventory, parts, technology systems, service operations, or fulfillment experience requiredPrevious leadership, lead, or supervisory experience preferredForklift certification required or must be obtained within company guidelinesSupervisory Responsibilities:This position directs and supervises the Warehouse Leads assigned to each store, Technology Systems Technicians, and interns. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints; resolving problems; establishing accountability; and ensuring consistent execution of warehouse, technology fulfillment, inventory, customer service, and safety expectations across both assigned store locations.Travel:Travel between assigned store locations is required; travel up to 30% with possible overnight travelValid driver's license requiredPhysical Requirements:Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilitiesThis position involves extended periods in a stationary position; additionally, frequent movement inside a warehouse environment, including standing, walking, kneeling, crouching, and stoopingThis role frequently communicates with others and must be able to exchange accurate information in a professional mannerFrequently moves product, materials, or equipment weighing up to 50 lbs.; occasionally may move heavier materials with assistance or approved lifting devicesConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAscend and descend stairs or ladders using both hands and feet as neededRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workWork Environment:This job is generally performed in a warehouse and office environment, including environmentally controlled conditions, operating a computer, manual dexterity, talking, hearing, and repetitive motionOccasionally works outdoors and may be exposed to weather extremes that include inclement weather, heat, cold, and humidityNoise level may be loud at times, and the position may require work near moving equipment, warehouse traffic, and mechanical lifting devicesFrequently works at a fast pace with unscheduled interruptionsRequires wearing common protective or safety equipment (PPE) in designated work areasDisclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties