Fraza is seeking a highly motivated Warranty & Claims Administrator to own the end-to-end management of OEM, battery/charger, and goodwill claims across our Michigan operations. In this critical role, you ensure accurate claims, compliance with OEM standards, and timely financial recovery, directly impacting company revenue, operational efficiency, and customer satisfaction. You’ll serve as the primary liaison with OEMs, factories, and warranty-capable vendors while partnering closely with service, parts, sales, accounting, and branch leadership to prevent warranty leakage, resolve disputes, and drive continuous process improvements.

Key Responsibilities:

• Manage end-to-end claim processes, including submission, reconciliation, and financial recovery.
• Ensure claims are accurate, compliant, and supported with complete documentation.
• Handle OEM communications, denials, short-pays, and chargebacks professionally, escalating and disputing as needed.
• Approve write-offs/credits within delegated authority limits.
• Track KPIs, monitor backlog, and provide actionable updates to leadership.
• Train and coach internal teams to improve claim quality and prevent recurring issues.

Qualifications:

• Bachelor’s degree in business administration, operations, finance, or related field preferred; equivalent experience considered.
• 3–5 years in OEM warranty administration, claims management, service operations, or similar roles (material handling, automotive, heavy equipment, industrial service, or comparable OEM environments preferred).
• Proven success managing denials, short-pays, and chargebacks, driving disputes to resolution.
• Experience with ERP/service systems and OEM warranty portals; proficient in MS Office Suite (Excel required).
• Highly organized, quality-focused, and able to manage multiple priorities independently.