Position: WARRANTY QUALITY ENGINEER II

Location: Tamarac, FL

Duration: Fulltime


Responsibilities:

1. Administer the warranty quality management system, including documentation, tracking, and analysis of warranty claims, returns, and customer complaints.
2. Analyze warranty data to identify trends, patterns, and root causes of product failures, utilizing statistical analysis tools, such as Pareto charts, trend analysis, and failure rate analysis.
3. Conduct root cause analysis (RCA) and corrective action planning to address identified warranty issues, collaborating with cross-functional teams to implement effective solutions.
4. Develop and implement preventive measures to minimize warranty claims and improve product reliability, including design changes, process improvements, and supplier corrective actions.
5. Lead cross-functional teams in the investigation and resolution of complex warranty issues, coordinating activities such as failure analysis, testing, and validation.
6. Monitor warranty performance metrics, such as claim rates, repair costs, and customer satisfaction, and provide regular reports and analysis to management.
7. Collaborate with suppliers and vendors to address warranty-related issues and ensure compliance with warranty terms and conditions.

Provide technical support and guidance to customer service, field service, and sales teams on warranty-related matters, including troubleshooting and resolution of customer issues.