Job Title: Water Billing Clerk
Location: Newton Centre, MA - 02459
Duration: 6+ Months

Job Overview:
The Water Billing Coordinator is responsible for performing various clerical tasks such as data entry, water and sewer billing, abatement processing, and providing customer support through phone and in-person interactions. The role also involves maintaining accurate records and generating regular reports.

Key Responsibilities:

• Operate multi-line phone systems to manage and direct incoming calls, ensuring proper handling or relaying of messages. Assist customers with billing inquiries at the counter.
• Accurately enter and update data related to water and sewer usage, approved abatements, and customer information. Maintain both electronic and physical records.
• Assist in the calculation and processing of abatement requests, ensuring timely recording and communication of approved abatements.
• Generate daily, weekly, monthly, or periodic reports as needed.
• Support other departments with data entry, filing, and record management tasks when required.
• Comply with all departmental, city, and government regulations, policies, and procedures.

Qualifications:

• Basic experience in customer service, billing, computer systems, and phone operations is required.
• Preferred: Experience with MUNIS software or a background in government-related work.