Find WDVA Continuous Improvement Manager (MA5), Full-Time - Project (Permanent), Olympia Job in Olympia, Western Australia | Snaprecruit

Are you a change management professional dedicated to process improvement, organizational development, and have experience in successful Lean program training and development? Do you thrive in careers that enable you to use analytical problem-solving skills, train executive and front-line employees in Lean principles, and engage in strategic planning and change management? If these qualities describe your ideal role, our team is excited to announce a new opportunity with our agency that may be perfect for you!

• This position has been posted within the assigned pay range through Step L. Step M has not been published as this is considered the longevity step, in alignment with state HR compensation rules.

At the Washington State Department of Veterans Affairs (WDVA), we are passionate about our mission of Serving Those Who Served. As a national leader in our advocacy for more than 500,000 veterans and their family members, we strive to connect them to earned benefits as well as innovative programs focused on their overall health and wellness. In addition, we provide critical community services through a variety of programs, and at our four State Veterans Homes located in Orting, Port Orchard, Spokane, and Walla Walla. These locations provide Medicare and Medicaid nursing home care to honorably discharged Veterans, including, in some instances, their spouses, widows, or Gold Star Families.

Our ideal candidate has practical experience in process improvement, organizational development, or related disciplines, is passionate about our mission and vision, and has our preferred qualifications including a masters, LSSBB, strategic planning experience, change management etc.

Duties

• Collaborating with executive sponsors and business leaders to ensure projects support WDVA strategy.
• Developing best practices to ensure Lean projects are properly selected, scoped, planned, executed, monitored, and controlled, to achieve expected results.
• Working with people at the Gemba, agency experts, and data analysts to measure the extent to which Lean projects move performance indicators in the right direction.
• Overseeing and controlling Lean projects.
• Providing expert process improvement facilitation services.
• Overseeing development of formal project plans for large-scale projects.
• Providing direction, guidance, best practices, regular monitoring, and progress tracking to ensure projects are carefully planned, systematically implemented, and rigorously evaluated to produce expected outcomes on time.
• Working with all levels of management in program areas.
• Assisting in the development and establishment of visual management control systems.
• Advising sponsors, managers, and teams on actions, behaviors, and decisions that help or hinder team performance.
• Coaches sponsors, managers, teams, and business owners to incorporate Daily Lean strategies and build ongoing capacity for continuous improvement.
• Providing development leadership coaching to WDVA directors and managers.
• Providing and improving components of the Lean Six Sigma White, Yellow, and Green Belt practitioner trainings.
• Researching, selecting, and establishing WDVA's Lean Six Sigma tools and templates.

Qualifications

• Bachelor's degree in organizational effectiveness, human resources, business administration, or related field.*
• Formal Lean Practitioner training and/or Lean Six Sigma Green Belt Certification.
• Three (3) years of relevant/practical experience in process improvement, organizational development, or related disciplines.
• Lean Six Sigma Certification or one (1) to (3) years of practical experience in Lean Six Sigma methodology and tools.**
• One (1) to three (3) years of practical experience and proven success in program management, continuous improvement, performance management, and change management.
• Strong analytical problem-solving skills and crisp writing skills as demonstrated by written work products.
• Ability to train executives, managers, and front-line employees in Lean principles and methods using 5S, standard work, leader standard work, 9-step problem-solving, value stream mapping, visual management, and Gemba walks.
• Knowledge of strategic planning, strategy development, change management, daily management, and the use of key performance indicators in strategy execution and process improvement.
• Familiarity with organizational psychology and use of team building and change management tools, such as conflict resolution, Prosci's ADKAR model, Franklin Covey's Speed of Trust, the Myers-Briggs Type indicator, or similar instruments.
• Proficiency in Microsoft Office Suite.
• Required Leadership Competencies:
  • Positive, can-do attitude to motivate and inspire others to action.
  • Ability to successfully engage diverse stakeholders and demonstrate flexibility and agility.
  • Actively committed to personal and professional development in order to expect that from others.
  • Intrinsically motivated; a self-starter with strong sense of personal accountability.
  • Excellent time management and balancing multiple, competing priorities.
  • Excellent interpersonal skills to build trusting relationships and loyal partnerships with employees and senior management.
  • Knowledgeable in Plain Talk Principles.
  • Ability to present to large and small groups.
  • Outstanding written and verbal communication skills using multiple channels.

• Please Note: Successful Lean program development and professional Lean practitioner experience may substitute for the formal education requirement on a year-for-year basis.

**Please Note: A candidate may be hired at the Management Analyst 4 in-training level and must complete Lean Six Sigma Green Belt certification within the trial service period of one (1) year.

Preferred/Desired:

• Masters degree in organizational effectiveness, human resources, business administration, or related field.
• Five (5) years of relevant/practical experience in process improvement, organizational development, or related disciplines.
• Lean Six Sigma Black Belt certification.
• Practical experience with Malcolm Baldrige Criteria for Performance Excellence and conducting Baldrige-based organizational assessments.
• Practical experience with strategic planning, development, and integration.
• Knowledge of process improvement tools to identify statistical relationships between operational measures and strategic outcomes.
• Change Management certification.

Supplemental Information

Check out this awesome video here to see what it is like to work for the WDVA!

Application Process:

Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.

Finalists will be asked to provide a list of at least three professional references with current telephone numbers.

Other Information:

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Incumbent must be willing to work frequent week and evening outreach events.
• This position requires travel throughout the state to meet with partners and stakeholders and to attend or provide training.
• Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
• This position is non-represented.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at recruiters@dva.wa.gov.