Wealth Management Operations Specialist

The Wealth Operations Specialist supports the day-to-day operational needs of advisors and client service teams, ensuring accurate processing, timely follow-through, and exceptional service. This role partners with custodians and internal departments to support account opening and maintenance, money movement, client documentation, service requests, and operational issue resolution while following firm policies and regulatory requirements.As a knowledgeable resource in wealth management operations, this individual helps teams navigate custodial requirements, firm processes, and technology platforms. Responsibilities include researching and resolving account issues, maintaining accurate records, providing guidance on operational procedures, and identifying opportunities to improve workflows and service delivery.The ideal candidate brings strong operational knowledge, attention to detail, clear communication, and a collaborative approach. Success in this role requires the ability to manage competing priorities, take ownership of requests through resolution, and build trusted relationships with advisors, staff, and custodial partners.KEY RESPONSIBILITIES1. Wealth Management Operations & Custodial AdministrationAnalyze incoming books of business and determine appropriate account transfer and conversion strategiesCoordinate account opening, maintenance, transfers, rep-code setup, custodial conversions, and asset movement activitiesServe as a primary operational liaison with custodians and external business partnersMonitor and resolve operational exceptions, transfer issues, NIGO items, and account discrepancies2. Advisor Training & Relationship ManagementBuild trusted relationships with advisors, support staff, and internal stakeholders throughout the onboarding processDeliver operational training, process education, and technology onboarding for advisors and administrative teamsProvide ongoing guidance and support to ensure the successful adoption of firm processes and technology platforms3. Cross-Functional Leadership & Project CoordinationCoordinate activities across Operations, Compliance, Legal, Finance, Technology, Marketing, and Advisory teamsFacilitate communication and issue resolution across multiple concurrent transitionsIdentify risks, escalate issues appropriately, and ensure projects remain on schedule4. Continuous Improvement & ReportingTrack transition progress, operational metrics, and project status updates for leadershipIdentify opportunities to improve workflows, reduce risk, and enhance the advisor and client experienceContribute to the development of scalable operational processes that support the firm’s growth strategyREQUIRED QUALIFICATIONS3+ years of wealth management operations, advisor services, transition management, or financial services experience.Experience in an RIA, Broker-Dealer, Hybrid Wealth Management firm, custodian, or financial services institution.Strong knowledge of custodial platforms, account transfer processes, ACAT and non-ACAT transfers, account opening, re-registrations, asset movement, and account maintenance workflows.Experience supporting and leading projects, coordinating multiple workstreams, and managing complex prioritiesExperience delivering training, onboarding programs, or operational education to advisor teams and support staffStrong analytical, organizational, and technology skills, including experience with CRM, workflow, and reporting platformsExcellent communication, problem-solving, and client service skillsHigh ethical standards and a commitment to client confidentiality.Works well in a team environment and independently.Ability to work extended hours, weekends, and holidays as neededPREFERRED QUALIFICATIONSBachelor’s degree in business, Finance, Operations, Management, or a related field; equivalent industry experience will be considered.Experience working directly with financial advisors and their support staffKnowledge of major custodians and wealth management platforms such as Charles Schwab, Fidelity Investments, Pershing, and LPL Financial, or similar providers.Experience with Salesforce, Orion, DocuSign, portfolio management systems,Experience creating operational procedures, training materials, advisor onboarding resources, and transition playbooksProject management experience involving multiple stakeholders, timelines, and operational workstreams