WELFARE MANAGEMENT SYSTEM (WMS) PROJECT SPECIALIST

Job Overview The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Information Technology Services (ITS) is DSS’s technology services organization. ITS mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue-producing computer matches, claiming systems, and personnel systems. Responsibilities Manage multiple concurrent initiatives impacting more than 20,000 WMS users citywide and ensure projects are completed in accordance with operational, technical, and business requirements. Plan, coordinate, and oversee WMS-related technology projects and implementation activities in order to support agency operations, maintain service continuity, and achieve project objectives. Develop project schedules, implementation plans, milestones, and deployment strategies for WMS technology initiatives; coordinate project activities among HRA program areas, ITS divisions, OTDA, New York State ITS, vendors, and business stakeholders. Track project deliverables, dependencies, risks, and implementation issues and develop recommendations to support successful project completion. Coordinate testing, deployment, validation, and post-implementation activities to ensure operational readiness and successful transition to support teams; provide project status updates, implementation progress reports, and issue escalation documentation to management and stakeholders. Hours / Shift 9:00AM – 5:00PM and after hours/weekends, if required. Minimum Qualifications A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; Education and/or experience which is equivalent to “1”, “2”, or “3” above. Preferred Skills Experience supporting the Welfare Management System (WMS) and its supporting technologies, including workstation configuration, application deployment, user access coordination, and operational support. Experience coordinating technology projects, infrastructure implementations, and enterprise deployment initiatives within a large-scale IT environment. Experience planning and coordinating agency relocations, office restacks, workstation deployments, and technology deployment activities. Experience working with structured cabling vendors, security vendors, audiovisual vendors, telecommunications providers, and technical support teams. Experience collaborating with New York State ITS, OTDA, vendors, and business stakeholders to support enterprise technology initiatives and operational projects. Experience supporting enterprise printer modernization efforts, equipment refresh programs, and technology deployment initiatives. Strong project coordination, planning, organizational, and time management skills with the ability to manage multiple assignments and competing priorities. Strong analytical, troubleshooting, and problem-solving skills with the ability to identify issues and recommend effective solutions. Excellent written, verbal, and interpersonal communication skills, with the ability to effectively collaborate with technical teams, business stakeholders, vendors, and agency partners. Knowledge of Unix/Linux operating systems, preferably SUSE Linux, including enterprise system administration concepts. Familiarity with Unisys mainframe-connected environments, distributed computing infrastructures, and enterprise systems integration. Experience using IT Service Management (ITSM) platforms, such as ServiceNow, NYS-ITSM, or similar systems, to manage incidents, service requests, and operational activities. Ability to manage multiple concurrent projects, operational priorities, and technology initiatives in a fast-paced, enterprise environment. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City Residency is not required for this position. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr