Technical/Functional Skills Image building Driver management SCCM/MECM/Intune Task Sequences Microsoft Deployment Toolkit (MDT) WinPE General networking knowledge, DNS/DHCP Active Directory Group Policy Advanced Windows debugging experience Roles & Responsibilities Windows Hardware Management Manage annual hardware transitions with PC vendor Roadmap review, standards, and specifications approval Image updates and driver testing for new models Documentation of hardware models to SharePoint Bi-annual Driver updates for all supported hardware models 3rd-level escalation points for client hardware issues Maintain hardware standards documentation Support hardware evaluation and selection by testing compatibility and performance of new device models. Windows Image ManagementQuarterly Updates to Image Patch levels 3rd level escalation point for Windows issues Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors. Planning, testing, and deployment of Windows OS Upgrades Ensure timely completion of Windows OS Upgrades before EOL OS Hardening and Secure config to CIS standards Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management OS Provisioning Lead WinPE boot media updates and management MECM Task Sequence updates and support Intune Autopilot design, updates, and management MDT scripts and UI updates 3rd-level support for SCCM imaging issues 3rd level Intune/Azure Autopilot support Misc Company Portal management, app publishing, and installation support Assist with MECM client upgrades, issues, and support Hardware lab management, racking, cabling, and asset disposal #J-18808-Ljbffr