Responsibilities :-

- Adhering to SLAs

- Mentoring / Training Team Members

- Handling tickets / requests

- Perform root cause analysis

- Troubleshooting technical issues

- Defining processes and ensuring that the processes are adhered to

- Oversees and is responsible for successful completion of Installation, configuration and migration

- Ensure maximum uptime according to the SLA

- Understanding of Multi-geo support environment

- Responsible for building / maintaining a test environment

- Improves and maintains customer and employee satisfaction

- Suggests new technologies and design changes

- Monitoring and maintaining SLA requirements by the team members

- Planning Backup/Restoration Strategy for 24x7 operation support

- Suggesting patches/upgrades to maintain security level

- Testing / Auditing/processes as required from time to time

- Identify Skill gaps and plan for training / knowledge updating

Technical Requirements

Proficient in Microsoft OS

In-Depth knowledge of Active Directory and DNS structure

Strong Knowledge of Windows 2000 and 2003 Server and trouble shooting skills;

Strong in File and Print Server Management; Knowledge in Windows Security; experienced in Antivirus products

Ability to implement AD infrastructure

Proficient in doing Recovery of AD Domain Controllers, DNS, WINS, DHCP servers

In-Depth knowledge of Domain Controllers replication configurations

Good Exposure to Group Policies creation, their testing and implementation

In-Depth knowledge of DHCP servers designing and planning

Should have good working experience on RAID management and Array controller.

Should have good knowledge & troubleshooting skills on MS Clusters, Windows Load Balancing

Should have expertise in backup products

Expertise in protocol suite and command line utilities

Should have worked with OEM hardware (DELL/HP/IBM), & remote connectivity tools

Should have worked with more than one patching (WSUS & SMS) & antivirus tools

Knowledge of Windows Registry, including knowledge of modifying system

Registry to support installed applications and document configuration

Good working experience on monitoring tools

Good experience on installation, configuration and managing VM Ware environment.

Knowledge of Citrix Environment is added advantage

Good Knowledge on FSMO Roles assignment in AD environment

Good Proficiency in System Fault Tolerance Design, Business continuity and Disaster recovery planning

Good Exposure to Group Policies creation, their testing and implementation

Capacity planning and Fine tune system for optimal performance

Should have good communication and customer interaction skills.