Windows Server Administrator

Windows Performancce: Windows Server AdministratorNight Shift Only (4:30PM to 1:30AM PST)Redmond, WAOne In-person Interview with Immediate Effect.4+ Years of Experience.Mandatory Points: - · Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware.Prerequisites o 4+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.o Excellent Communication Skills ( MANDATORY)Soft Skills o Leadership - handle technically challenging and politically sensitive customer situationso Strong communications skills – Excellent spoken and written English communication.o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidenceo The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicableo Demonstrable troubleshooting skillso Cross-team collaborationTechnical Skills Performance (PERF):o Core experience on Windows Performanceo Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OSo Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)o Good knowledge on User Mode & Kernel Mode in Windows Environmento Excellent knowledge of Registry keys in Windows Environmento Ability to troubleshoot No boot issues in production Environmento Excellent knowledge in Analyzing & Configuring Memory Dumpso Good knowledge on Windows Operating System Architectureo Should be good in troubleshooting Windows issues via CMDo Good knowledge on Sys Internal Tools from troubleshooting standpointo Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platformo Good Knowledge on identifying Hidden Process which cause Memory leaks using various toolsJob Description o Perform Troubleshooting on Windows Performance issueso Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)o Perform multi-tasking and handle High Volume and Complex caseso Do research on complex cases utilizing internal documents and knowledge base and apply fix for customerso Do self-learning on various Performance troubleshooting topics, publish white paperso Utilize Communication and technical skills to attain customer satisfactiono Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolutiono Work in Night shifts ( 6 PM login and 9 PM login )