Wireless Customer Success Representative Apply
Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people. The main objective of this position is to combine your previous experience in customer service and your energetic, tenacious personality as a way to deliver an exceptional customer experience.As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting. This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.Responsibilities of the Wireless Customer Success Representative:Provide pertinent product and service information to customersDirectly consult with customers to understand their wants and needs and provide curated recommendations that address bothDevelop and build relationships with new customersAnswer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team memberOvercome objections respectfully and professionallyEnsure complete satisfaction throughout the entire experienceReceive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experienceAttend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotionsRequirements of the Wireless Customer Success Representative:1-3 years of successful sales, customer service, cold-calling, or client relations experiencePossess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quicklyExcellent presentation, negotiation, and verbal communication abilitiesIndependent and self-motivated, but can also work effectively in a team settingWork with a multitude of people both externally and internally with customers and team membersOutstanding time management, prioritization, and organization skills#LI-OnsitePowered by JazzHRKPkznhxCaj
