Workers’ Comp Claims Manager – WA L&I Experience Required

Why This RoleDue to rapid growth, Redpoint Claims is expanding our Olympia‑based team and hiring two experienced WA L&I Claims Managers. This is a claim‑owner role, not a people‑management position. You will manage a portfolio of Washington L&I workers’ compensation claims end‑to‑end on behalf of employer clients.This role is ideal for an experienced WA L&I professional who values autonomy, quality work, and a professional, respectful environment.What You’ll GetProfit share option100% employer‑paid Health, Dental, Vision, and Life Insurance (including Long‑Term Care)401(k) with 2% employer matchGenerous, flexible PTO and paid holidaysFlexible scheduling within an in‑office roleHigh autonomy and ownership of your deskRelaxed, professional, relationship‑oriented environmentAbout Redpoint ClaimsAt Redpoint Claims, we are relationship‑oriented, professional, and results‑driven. We hire strong performers, treat people with respect, and support each other. You’ll have the tools, structure, and trust needed to deliver high‑quality work and meaningful results for employer clients.Key ResponsibilitiesReview WA L&I claims to ensure medical treatment, time loss compensation, vocational services, and PPD awards are appropriate and comply with Washington industrial insurance lawCoordinate with attending physicians, consulting doctors, employers, injured workers, vocational counselors, WA L&I claims managers, and other stakeholders to resolve claim issuesSubmit timely, well‑supported written protests and/or appeals when L&I decisions or benefits do not align with the law or facts of the claimTrack deadlines and maintain accurate, well‑organized claim documentationAssist employers with return‑to‑work and light‑duty programs, including job analyses and job offersClearly explain Washington industrial insurance law and WA L&I requirements to employer clientsPrepare for and represent employer interests in appeals, including BIIA‑related matters, consistent with applicable rules and internal protocolsProactively manage your claim portfolio with planning, follow‑up, and clear client communicationPortfolio ExpectationsWork may include a mix of:Protests and appeals (issue spotting, drafting, deadline tracking, evidence organization)Active claim management and coordination (medical, time loss, vocational services, PPD)Return‑to‑work and light‑duty support (job analyses, offers, documentation)Communication with providers, employers, WA L&I staff, and workersStrategy, documentation, summaries, and employer recommendationsTools and Workflow SupportWindows, Microsoft Word, Excel, and OutlookDirect access to WA L&I claims and employer accountsGardiant Case Management SystemStandard templates, letter library, internal protocols, and administrative/process supportClear expectations, regular check‑ins, and leadership support without micromanagementRequired Experience and SkillsThis role requires prior WA L&I claims experience.Completion of the WA L&I Claim Manager Apprenticeship OR Self‑Insurance Administrator’s CertificationStrong working knowledge of Washington industrial insurance law and WA L&I policiesAbility to apply legal and policy knowledge efficiently to claim management decisionsProficiency with Windows and Microsoft Office (Word, Excel, Outlook)Strong written communication skills (professional letters, grammar, formatting)Strong verbal communication and customer service skillsExcellent organization, follow‑through, and deadline managementAbility to manage a high‑volume desk independentlyWhy You’ll Like It HereHigh autonomy and trustExperienced, respectful teamStrong benefits with employer‑paid healthcareEngaging work where every claim is differentA role where your expertise and decisions make a measurable differenceJob Type: Full-timePay: $80,000.00 - $105,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceLife insurancePaid time offParental leaveVision insuranceWork Location: In person