Workflow Manager

Job Title: Workflow Manager
Location: Bethesda, MD (On-site)
Duration- One Year with Extension

Schedule: Monday to Friday, within a 7:30 AM to 8:30 PM operating window. Up to 8 hours per day; no overtime.
Expected Start Date: Late October 2026

Job Duties

• Receive, screen, prioritize and assign incoming taskers and route each to the right office.
• Enter and track tasks in an enterprise task management system; set and monitor due dates and send reminders.
• Respond promptly to status inquiries and return misrouted tasks quickly.
• Review completed products for format, grammar, completeness and quality before release.
• Archive completed work and retrieve prior responses on request.
• Maintain weekly operations trackers and share changes in workflow guidance.
• Coordinate publications and forms requests.
• Support planning and daily operations, track performance metrics and recommend process improvements.
• Draft, proofread and finalize executive correspondence and reports.
• Help train workflow coordinators.

Required Qualifications

• Bachelor's degree in science, arts or a related field and/or at least 2 years of experience in task management or a similar field.
• Prior workflow management experience.
• Strong workflow quality and capacity management skills and strong computer and office software skills.
• Familiarity with task tracking software and SharePoint-type document sites.
• Strong writing, editing and proofreading skills.
• Ability to work on-site in Bethesda, MD within the schedule outlined above.

Preferred Qualifications

• Experience in a military treatment facility or a DoD tasker or correspondence management office.
• Current Common Access Card (CAC) or a recent favourable federal background investigation.

Clearance and Background Check

• No security clearance required.
• Must be able to pass a federal background investigation for a non-critical sensitive position.
• Must qualify for a DoD Common Access Card (CAC) and military installation access, including a criminal background check.
• Must complete required DoD onboarding, a non-disclosure agreement and cybersecurity awareness training before system access.