Purpose: This is a full-time, 35-hour per week position provides direct services to residents living in ACHA public housing communities throughout Allegheny County. The Coordinator helps residents pursue education, training, employment, financial stability, and long-term self-sufficiency. The position also serves as a connector between residents, community organizations, and ACHA departments to address barriers, prevent crises, and support long-term goals such as homeownership.

Essential Job Functions:

Resident Support & Case Management

• Build strong, professional relationships with residents and meet individually to assess needs, set goals, and provide referrals to supportive services.
• Provide crisis intervention and short-term case management as needed.
• Assist residents in overcoming barriers to employment, education, and self-sufficiency.
• Guide residents in financial literacy, credit repair, and preparation for homeownership.
• Refer residents to federal, state, and local programs, such as health insurance, Social Security, and training resources.

Workforce Development & Career Services

• Identify and connect residents to job training, workforce readiness, and employment opportunities.
• Establish and coordinate partnerships with training providers, employers, and workforce agencies such as Partner4Work.
• Develop and support career pathways that promote long-term stability and upward mobility.
• Track, evaluate, and report on resident progress and employment outcomes.

Community Engagement & Program Development

• Build and maintain partnerships with local service providers, educational institutions, and employers.
• Coordinate community service and education programs tailored to resident needs (adult education, job readiness, financial literacy, youth programs).
• Support resident councils, including training, leadership development, and facilitation of elections and meetings.
• Plan and implement community events and initiatives that promote self-sufficiency, engagement, and empowerment.
• Research and apply for grants to support existing and new programs.

Program Evaluation & Administration

• Track and analyze program outcomes to measure effectiveness and improve service delivery.
• Maintain accurate case files and ensure compliance with HUD and ACHA reporting requirements (e.g., eLogic reporting).
• Prepare monthly, quarterly, and annual reports as required.
• Uphold confidentiality, integrity, and ACHA’s mission and values.

Collaboration & Communication

• Work closely with ACHA staff, including Resident Services, CBCM, and Property Management, to support residents.
• Assist in resolving conflicts between residents and property management, with a focus on eviction prevention.
• Serve as a liaison with community agencies, landlords, and other external partners.
• Perform other duties as assigned to support departmental effectiveness and efficiency.

Skills and Performance Factors:

• Strong work ethic, organizational, and interpersonal skills.
• Excellent written, oral, and public communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.
• Knowledge of community resources, workforce development, and social services in Allegheny County.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe.
• Experience with data tracking, program evaluation, and reporting.
• Current, valid Pennsylvania Driver’s License and access to reliable transportation required.

Education and Experience Requirements:

• Bachelor’s Degree in Social Work, Human Services, Workforce Development, Education, or a related field preferred;
  OR
• A minimum of four (4) years of demonstrated relevant experience in workforce development, case management, social services, or related areas.
• Experience in grant writing and program development strongly preferred.
• Familiarity with HUD programs and regulations is a plus.

Physical Requirements: Work is performed in both office and community settings. Must be physically able to travel to various ACHA sites and community partner locations. Must have manual dexterity sufficient to operate standard office equipment. Must be able to move or lift small objects (files, reports, office supplies).