Workplace Experience Manager

Company Description ESFM® USA is the corporate facilities management division of Compass Group USA, delivering integrated workplace solutions for leading organizations across life sciences, technology, oil & gas, manufacturing, and other markets. The company self-performs most hard and soft services, including facilities maintenance, ESG programming, lab support, cleaning, landscaping, workplace solutions, and managed services, to ensure consistent hospitality and high employee engagement. ESFM is recognized for industry-leading client retention and a strong commitment to “Creating Better Workplace Experiences” through safe, healthy, and sustainable environments. Supported by Compass Group’s extensive facilities management portfolio and more than 60,000 associates across thousands of client locations, ESFM offers a mission-driven culture focused on safety, innovation, sustainability, and elevated user experiences. The organization has earned multiple awards for sustainability, safety, and thought leadership, reflecting its ongoing commitment to excellence in facility operations.Role Description The Workplace Experience Manager is a full-time, on-site role based in New York, NY, responsible for overseeing the daily workplace environment and ensuring a high-quality experience for building occupants and visitors. This role manages front-of-house services and workplace programs, coordinates facilities and hospitality initiatives, and partners with clients to support a safe, efficient, and welcoming workspace. The Workplace Experience Manager monitors workspace utilization, gathers feedback, and analyzes trends to recommend improvements that enhance comfort, productivity, and engagement. Daily responsibilities include supervising service delivery partners, coordinating events and meetings, addressing occupant inquiries, and ensuring alignment with ESFM’s safety, sustainability, and customer experience standards. The role also collaborates with cross-functional teams on projects, communicates key updates to stakeholders, and supports continuous improvement of workplace processes and services.Qualifications Candidates should possess strong customer-facing skills, including Customer Service and Customer Experience capabilities.Candidates should possess excellent Communication skills for collaborating with clients, service partners, and internal teams.Candidates should possess solid Analytical Skills to interpret workplace data, monitor performance metrics, and identify opportunities for improvement.Candidates should possess Project Management skills to plan, coordinate, and implement workplace initiatives and service enhancements.Relevant experience in workplace experience, facilities management, hospitality, or corporate services is beneficial.Ability to work on-site in New York, NY and manage multiple priorities in a fast-paced environment.Strong problem-solving skills, attention to detail, and a focus on safety, sustainability, and user experience.Associate or bachelor’s degree in business, facilities management, hospitality, or a related field, or equivalent experience.