Workplace Operations Manager

A leading global financial services organization is seeking a polished, highly visible Workplace Operations Manager to oversee workplace experience and operations for a large, sophisticated corporate account in Midtown Manhattan.This is a high-touch, white-glove environment where professional presence, discretion, attention to detail and strong client service are essential. The ideal candidate will be confident operating at the center of a complex workplace operation, managing a large team, overseeing vendors and facilities, and serving as a trusted point of contact for the client.This is a high-visibility leadership opportunity with significant ownership across workplace experience, facilities, hospitality, events and client management. The account is continuing to grow, offering the opportunity to help shape and develop the workplace experience across a large national organizationLocation: Midtown ManhattanSchedule: 5 days onsiteCompensation: Up to $120K base, DOE + benefitsTravel: Occasional travel domestically as neededKey Responsibilities:Lead and develop a national workplace team of approximately 19+ employeesOversee facilities, reception, hospitality, and client servicesServe as the primary client-facing leader for the accountMaintain visibility across multiple locations and ensure consistent service standardsManage vendor relationships, sourcing, quotes, and RFP processesOversee facilities and building-related issues, including after-hours escalationSupport employee onboarding, team integration, and workplace programmingPartner on corporate events, hospitality, and community-building initiativesUtilize workplace technology and reporting tools to improve operational efficiencyWhat We're Looking For:7+ years of experience in workplace experience, facilities, client services, corporate services, or a related fieldStrong people-management experience, ideally overseeing a sizable or multi-location teamBackground in financial services, banking, investment management, private equity, hedge funds, law firms, or another sophisticated professional-services environment strongly preferredExperience overseeing facilities, front-of-house, hospitality, and workplace servicesStrong vendor management experience, including sourcing and RFPsExceptional client-facing communication and presentation skillsPolished, articulate, discreet and confident personalityStrong independent judgment and decision-making skillsComfortable operating in a highly visible, fast-paced environmentWillingness to serve as an after-hours/weekend escalation point when neededFlexibility to travel domestically based on business needsNice to Have:ServiceNow experienceWorkplace technology/reporting experienceBMS/building management systems knowledgeCorporate events or hospitality activation experienceExperience managing a national account or multiple offices.Please submit your resume in Word format for immediate consideration.You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.