Workshop Manager

Role OverviewThe role of the Workshop Manager is to manage a team of Watchmakers within the Technical Service area, ensuring the highest level of productivity and quality while respecting the customer service lead times for all repairs. The Workshop Manager uses a supportive management style to encourage watchmakers in their pursuit of technical mastery, the achievement of customer service lead times and quality standards, whilst ensuring alignment to the key values of the company.Key ResponsibilitiesEssential duties and responsibilities including, but not limited to:Manage, support and motivate the watchmaking team to ensure high-quality production Promote the technical skill development of their teams, identifying and validating training needsProvide leadership to the workshop, and act as a positive role model at all timesCollaborate with fellow managers to optimize processes and achieve workshop KPIs through proactive problem‑solving and best practice sharingCollaborates with the Team Coordinators on the technical skills and productivity of team membersEstablish and effectively enforce priorities to ensure timely delivery of repairsEnsure personnel compliance versus workshop rules e.g. wearing of protection / lab coats, breaks, respecting others, clocking in / punctuality, cell phone usage etc.Act as the liaison between the Director of Customer Service and the technical team, frequently updating on productivity, quality, and general improvement opportunities QualificationsWe are looking for an individual with the following skills, knowledge, and abilities:Watchmaking background, preferably with Patek Philippe timepiecesExperience in leading technical teamsExperience in luxury watches, luxury goodsHigh proactivity and reliability Positive professional attitude and presentation with excellent oral and written communication skillsStrong organization, time management and multitasking skills with attention to detailsExperience with process engineering and process improvement a plusComputer Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)Proficiency using ERP and CRM systems - SAP experience highly desirableLocationNew York, NYReports ToDirector of Customer ServiceWork ScheduleFull-Time (40 hours per work week)Job ClassificationExemptSalary Range$100,000-$145,000Commensurate with ExperienceReady to apply?If you or someone you know is interested, please reach out to Human Resources at Marina Santo at MSanto@fourthfloor.com.The Henri Stern Watch Agency is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.About the Henri Stern Watch Agency, Inc.The Henri Stern Watch Agency (HSWA) manages all of the business operations for Patek Philippe in the United States. Patek Philippe has a long and significant history in the US, with its timepieces being sold in this market since the 1850s. In 1935 Henri Stern, second-generation owner of Patek Philippe solidified a presence in the US by leasing office space in Rockefeller Center, where the company remains. The Henri Stern Watch Agency was officially incorporated in 1946. Today, the company has approximately 90 employees and is the sole distributor and official service center for the United States. Patek Philippe timepieces are currently offered at 38 authorized retail locations throughout the country.