Job DescriptionKey Responsibilities:End-User SupportProvide onsite L1/L2 support for desktops, laptops, mobile devices, and peripherals.Install, configure, and troubleshoot operating systems (Windows/macOS).Resolve issues related to Outlook, VPN, network connectivity, and corporate applications.Manage user onboarding/offboarding – email setup, access provisioning, asset assignment.Handle incidents and service requests through the ITSM tool (ServiceNow/Jira/Remedy/etc.).Hardware &am