Typical Experience: 12-36 months***This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. ***The max rate for this position is XX32.50/hour.The IT Service Desk Agent I will provide front line telephone\\email support to internal customers with IT related software and hardware issues. Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.