Typical Experience: 60-84 monthsMust-Haves: 4-6 years of experience in Incident Management. Proficient understanding of ITIL principles. Experience with ServiceNow ticketing system. Knowledge of MS Office Suite including Outlook, Visio, PowerPoint, Excel, etc. Strong communication skills with the ability to interact effectively across all levels of leadership.Plusses: ITIL certification is highly desirable. Previous experience in State Government is an advantage. Proven track record of