Job Responsibilities: • Provide onsite/remote technical support to end users for hardware and software issues. • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals. • Support Windows OS, Microsoft Office, Outlook, and common business applications. • Manage user accounts, password resets, and access issues through Active Directory. • Troubleshoot network connectivity issues (LAN/Wi-Fi/VPN). • Perform hardware replacement, upgrades, and system imaging. • Support IT a