Title: Technical Support Analyst Location: Pine Forest Dr, Colonial Heights, VA Duration: 4 Months Key Responsibilities Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call. Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow). Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues. E