Description: Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a Harvard office, department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from Harvard community members, alumni, applicants, or visitors. Skil