Job DescriptionJob DescriptionThe Help Desk Specialist provides direct support via in-person, telephone, email, and remote assistance to faculty, staff, and students on user accounts, application access, provisioning and troubleshooting and the standard suite of college software such as MS Office, Webex, SharePoint, and LMS. The Help Desk Specialist ensures effective operations of FLCC’s IT Helpdesk ensuring student aides and part time staff understand basic Helpdesk operations. They p